Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
344 reviews
Desert Financial Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 280 reviews with 5 stars · Clear filters
Very Fast and efficient - Was a smooth move from one financial institution to Desert Financial Credit Union
By Jessica
Response from Desert Financial Credit Union· Jun 12, 2025
We're happy to hear that your move was smooth, fast, and efficient. Thank you for sharing your positive experience with us, Jessica!
very good service, super knowledgeable, friendly and above all HONEST!!!
By John
Response from Desert Financial Credit Union· Jun 12, 2025
We're delighted you found our service to be very good, and we appreciate your kind words about our team's knowledge and honesty.
It was very easy opening the account no hassles and since I didn’t want to wait until my card came through the mail I went to a branch and got one instantly everything went nice and fast thank you
By Marco
Response from Desert Financial Credit Union· Jun 10, 2025
We're happy to hear that opening your account was easy and fast. We appreciate you letting us know that you were able to get your card quickly at a branch. Thank you for your positive feedback!
I recently just opened an account with your Apache Junction credit union! The clerk was very helpful and explained how your system works at your credit union!! Thank you for such special people caring for their customers!!
By Karen
Response from Desert Financial Credit Union· Jun 10, 2025
We're happy to hear that the team was helpful when you opened your account at our Apache Junction location. Thank you for your positive feedback, Karen!
Teller Greeting me with a big smile. Said how can I help you today. Then right away took care of my issue.
By Renee
Response from Desert Financial Credit Union· Jun 10, 2025
We're happy to hear that you were greeted with a smile and that we promptly addressed your needs. Thank you for sharing your positive experience with us, Renee!
Close open late and open Sat with tellers
By Jeffery C.
Response from Desert Financial Credit Union· Jun 10, 2025
Thanks for the 5-star review, Jeffery! We appreciate you taking the time to share your feedback with us.
They were helpful and had amazing customer service
By Mark W.
Response from Desert Financial Credit Union· Jun 10, 2025
We're happy to hear that our team was helpful. Thanks for choosing us, Mark!
Knowledgeable,informative,and overall a great experience.
By Marco
Response from Desert Financial Credit Union· Jun 10, 2025
We're glad you found your experience so informative and enjoyable. Thank you for your positive feedback, Marco! We appreciate it!
