Never received order
Never received order. Customer service not willing to make it right.
By John
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
15 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to our Store. We offer an extensive selection of goods across multiple categories, ensuring we cater to your diverse tastes and preferences.
Descorative (descorative.com) has 15 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
15 approved reviews, newest moderated first
Never received order. Customer service not willing to make it right.
By John
Package came completely damaged, broken and completely unusable. They refused to offer any kind of refund or exchange even after providing multiple videos and photos showing proof of how the package arrived to us. will never use this website again. Would give zero stars if i could.
By Flight
Support understood my issue and made quick work of correcting it for me. Thank you.
By Jim R.
I would have like to have a pamphlet showing how it can be used while exercising.
By Kathryn F.
Only tried it once because I just received it
By Geni
Took forever to be mailed from order date and came with box destroyed possibly in mailing. Not sure if this product will work yet.
By Monica D.
Horrible, do not order from them. I placed an order 3 weeks ago, still shipping. Tracking number provided is not found in the tracking system. I think this company is a fraud.
By Kate W.
Response from Descorative· Jun 18, 2026
Dear Customer, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration. To ensure that we can process your case quickly and accurately, please contact us via: Email: [email protected] Please provide the following information: Phone number Recipient's name The email address used when placing the order We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome. Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
Excellent service
By David Mcdonel J.