Great customer service
Both Customer service women were extremely helpful with my order of Neocutis Hyalis serum Thank you Tina Moss Any complementary gifts are welcome 😆
By Tina M.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
346 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We sell online high quality, top of the line skincare and make up with physician grade ingredients. Brands such as Obagi, Neocutis, SkinMedica, iS Clinical and many more. We offer these skincare products online at a discounted rate.
Dermavenue (dermavenue.com) has 346 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
346 approved reviews, newest moderated first
Both Customer service women were extremely helpful with my order of Neocutis Hyalis serum Thank you Tina Moss Any complementary gifts are welcome 😆
By Tina M.
Easy to use and write up on this place is amazing
By Petrece N.
First experience with Dermstore. Purchased a Neocutis product for an excellent price and had it delivered promptly,, without a shipping cost. Will definitely shop here again👍🏼
By Karen P.
I have not received a date as to shipping of my order, so far the rating is poor.
By carol A.
Response from Dermavenue· Jul 14, 2021
Hi Carol, you placed your order Monday July 12th and we shipped out your order Tuesday July 13th. We allow 2 days for processing however, we went under that amount and got it out to you the next day. Your tracking number was also emailed to you. We just resent the tracking number to you. Thank you, DermAvenue
The Dermavenue representative kindly and patiently helped me place an order using a discount code. She explained that I need to be logged in to accumulate reward points and was able to apply points for an order I recently placed. I am very happy with the service I received.
By SAK
I did my ordering by phone and am very pleased with the assistance, friendly attitude, and patience in helping meget the right products. Plus, all on sale and I'm a happy shopper of Dermavenue! Thanks, Linda
By Linda M.
Variety and great product offers. Emails are sent for speial discounts. Have used Obagi Nu Derm products for over 20 years, excellent product for skin care
By EA
Products are easy to find. Great customer service!!!
By Lisa