DermadreamReviews of dermadream.com

I ORDERED A $89.00 UNIT ON 6/3/26 AND CANCELED IT ON 6/4/26 AFTER I REVIEWED WHAT I WAS CHARGED ON MY ACCOUNT, IT WAS A $208.82 & $102.82 CHARGES FOR ITEMS I DID NOT ORDER. I HAVE TRIED SEVERAL TIMES TO GET THEIR PROPER REPS ON THE PHONE AND I JUST KEEP GETTING DIRECTED TO ANOTHER NUMBER (786-496-1971) THAT IS SUPPOSELY THEIR CUSTOMER RETURNS AGENT AND THE PHONE JUST DISCONNECTS. THIS IS A BOGUS COMPANY AND I DO NOT WANT THEIR UNOPENED PRODUCTS, I WANT A FULL REFUND

Ordered 1 product and then they started charging me every month for a membership which I never agreed to apparently they have some fine print so it hard to get it taken off the credit card so I am out 200 plus dollars so this is basically a scam Try call to cancel good luck with that

I tried to cancel my order only a couple of hours after placing it & it was denied. I have been charged different amounts 3 - 1 for equipment, 1 for “Upgrade”, and 1 for “membership” I was totally unaware of. I requested refunds & was denied each time. After SEVERAL emails to this company, they finally canceled the “membership”, at least. I have not even tried the equipment. If it is anything like their policies and customer service, I’m sure it will be a big disappointment. Please BEWARE of DermaDream and the small print.

This company does not accept returns under any circumstances. They said it’s in their policies and do NOT care that I was dissatisfied with their product. DO NOT PURCHASE THEIR PRODUCTS, THEY ATE SEVERELY OVERPRICED!!!

Extremely difficult to cancel – repeated runaround I would not recommend Derma Dream based on my experience. I have tried multiple times to cancel my subscription and keep receiving the same generic responses saying my request is being “forwarded” instead of actually being processed. This has now happened several times with no resolution. Their website cancellation process does not work, and customer service continues to delay instead of taking action. At this point, I’ve had to escalate the issue to external agencies and consider disputing the charges with my bank. If you are thinking about signing up, be aware that canceling may not be straightforward and could turn into a frustrating, time‑consuming process.

My own experience is what I will comment on - I thought their product looked good and so went thru thei video and decided to get the myoglo pro. But I was charged for 2 products, the myoglo and the myoglo pro, a total of $420 instead of the $197 plus tax. It was a very frustrating situation to get this correct (multiple calls, emails and text) as they kept trying to tell you it was $420. Thankfully I kept their info showing that I was being charged for 2 items. Finally after several days they reimbursed me. I asked them to cancel any subscriptions that might have been attached to these orders but they didn’t and I was charged $50 and they said they couldn’t reimburse me. They said the second time that they cancelled everything but I called my credit card company and filed a complaint. Had to cancel that card to end this madness. The other thing is they don’t give you a starter set of the products you need. They give you the No-Tox, which you use as the last step. So the phone calls begin trying to sell you the other products you need to use this device. I had phone calls saying that they were my person to buy anything and to hang up on anyone else. I must have had over 10 people calling or texting me! So even if the device works I personally would never buy from this company again. Maybe others have a better experience

Unless you have hundreds of dollars to spend, skip this. After you initially purchase there are many hidden costs. I ordered, Then cancelled after a consultation with a phone rep who tried selling me even more items I supposedly needed to make this work. I didn't try it, so maybe it works. I just don't have the hundreds of dollars to try it. Maybe they should put the full cost upfront instead of wasting people's time. I did however receive my refund after I had already been charged after I cancelled, so I do need to give them credit for that.