Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
322 reviews
DuraPro HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DuraPro Health has been serving the Dental Industry since the early 1990’s. We were one of the very first internet-based dental suppliers and have grown to offer over 40,000 products to dental and medical professionals around the world! The DuraPro Health team has built a reputation of quality and integrity in the Dental and Health Care Industries. We are proud of achieving our A+ rating with the Better Business Bureau, and a consistent 4.5 of 5 or better cumulative score from TrustPilot and all third party review sites.We continue to work hard to ensure our customers receive the best value and service available. Our mission today is to provide professionals with affordable quality in supplies, new and refurbished equipment, and services. Our vision for tomorrow is to lead the industry with affordable equipment as well as expert service and superior supplies.Every process will be completed with integrity and to the highest quality standards, exceeding customer expectations at every step. Our knowledgeable, dedicated workforce will deliver value to our customers, and solid financial performance for our stakeholders.We provide a full range of solutions from by utilizing a knowledgeable sales team with over 100 years of combined industry experience backed by an additional 80 plus years of technical equipment expertise ready to serve you.
DuraPro Health (dentalplanet.com) has 322 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 27 reviews with 4 stars · Clear filters
There were some problems with the item order number and I didn't get what I wanted. However the sales person was always very professional and did everything possible to get me my product, but was unable. I received a full refund.
By Murphy J.
Response from DuraPro Health· Jan 10, 2022
Thank you so much for taking the time to leave us a review. We regret that we were not able to get you the product you wanted. Please let us know if we can serve you in the future.
Item came in time and as described. I Think this item is a drop shipment. There were some parts missing from the manufacture but I got it taken care of by just calling the manufacture support.
By Michael H.
Response from DuraPro Health· Sep 15, 2021
Thank you so much for taking the time to leave us a review. Your feedback helps us to improve service for everyone. We really appreciate your business. Please let us know what we can do for you in the future.
Very friendly staff !!! The treatment was painless. 😀 Thank you very much !!!!
By Ilona F.
Response from DuraPro Health· May 13, 2021
Hi, Llona - we appreciate the kind words, but it seems you have us confused with a dental clinic with the same name. We are a dental and healthcare supply and equipment company - not a clinic for sure. Thanks.
Final Update 4/5/2021- items arrived as expected in good condition and well packaged 6 days after my initial post. Dale took care of the problem personally and gave it utmost importance and urgency in a most professional fashion to correct the mishap. Thank you Dale!!! Update-Dale contacted me within an hour of this post promising to make it right, promising that I will receive the chair upholstery by early next week. I hope to come back and edit this review accordingly! Horrible horrible horrible. Charged my credit card and have never sent the product. I needed upholstery for dental chairs I needed them desperately. Dale promised me that they will be shipped out within two weeks. I paid $2500.00 in mid January 2021, since then it has been one excuse after the other. Now it has been 10 weeks and nothing, not even an update I requested a refund so I can order from another company and have received no reply, now I have to waste time disputing the charge on the credit card. Very disappointed, this is highly unprofessional and outright theft!!! I hope Dale does the right thing to regain some integrity to his business!!!
By tomer H.
Response from DuraPro Health· Apr 12, 2021
Dr. Haik, thank you for your feedback and working with us to make everything right with your order. We appreciate you and your business very much.
Very new digital panorex machine!
By Stephen
Response from DuraPro Health· Aug 5, 2020
Thank you, Dr. Stephen for leaving this review. We sincerely appreciate you doing business with Dental Planet.
Overall response of the administrator was very kind though sometimes late. It's fully understandable due to the emergency situation due to the COVID-19. It is very reliable.
By HYOKJU M.
Response from DuraPro Health· May 1, 2020
Thank you very much for this kind review. We appreciate your business very much.
The chair did take a long time to get to me, but once it did, it was packaged well and in great shape! I have had to make some modifications to it in order to get it to work for me, but overall, it's working out to be a good chair. I appreciate the connections with your sales rep so as to ensure good customer service and I will be recommending you/buying from you in the future! Thanks so much!
By Angela
Response from DuraPro Health· Mar 10, 2020
Angela, we are so thankful you chose Dental Planet, and we appreciate your business. It was very kind of you to leave this nice review for us.
Good transaction
By Green Acres Family D.
Response from DuraPro Health· Jan 21, 2020
Thank you very much for taking a moment for this review. We appreciate your business very much.
