Dental Lab DirectReviews of dentallab-direct.com

I’ve ordered from Dental Lab Direct twice. The second order was meant to fix the issues with the first, but instead of following my clear instructions, they made the front tooth even bigger, completely ignoring the natural look I asked for- the gum material also pressed down on the 2 teeth on either side of it. I specifically requested a slight gap to match my real smile, but was given a bulky, oversized tooth that didn’t align with my other front tooth at all. Their customer service team dismissed my concerns, saying “nothing looks wrong to them,” despite the clear visual mismatch. They offered no real solution beyond telling me to mark the problem with a Sharpie and return it. After two failed attempts and no real accountability, Would not recommend. Kasheera

Bad customer service! Poor quality and ill fitting . Do NOT buy from this company! You will waste your time and money! Minne cracked right away and never fit good. What a joke!

I got a partial denture from my dentist two years ago and it was horribly expensive and didn't fit well no matter how many times they adjusted it. It started looking worn out, so I decided to try Dental Lab Direct. The pros far outweighs the cons, which is why I gave them five stars. Here are both: Pros: The impression kit was very well organized and easy to use. When I realized that I needed a different size, they were quick to send me one. The customer service is great. When I received the partial, it fit perfectly! It's light, comfortable, looks great, and when I eat with it on, it doesn't hurt like my old one from the dentist did. It also looks better! It's solidly on there and doesn't feel like it's going to come off when I eat. Cons: The shipping takes forever. It took almost 2 months from start to finish. The warranty is only 30 days, or 90 days for a replacement.

Bought veneers. cost me over $600. Cracked after wearing them just a few times_ They wouldn’t replace them because I didnt contact them before 30 days. I guess they only guarantee them for 30 days because that’s about how long they last. Stay away from this company.

Update: This company production takes forever…. They have corrected the shipping cost but I have yet to see my product. Takes away from the excitement. So far this company fails to delivers literally…. Will follow up in another two weeks. If I do not receive my product will be filing dispute on that too.. jeez l!!! I ordered on 3/20/2025 was suppose to receive free shipping but I was still charge for the shipping. Have not received product. I hope the product quality is good because so far I am not happy I was over charged. It has yet to be resolve. Will follow up regarding quality.

Takin impressions at home sounded scary, but let me tell you, the instructions were crystal clear! My retainer came in fast, fits perfectly, and I saved a ton. Never thought I'd say this about a dental product, but it's now one of my FAVE purchases!

I ordered a flexible partial. They sent me a cheap acrylic denture that damaged my gums. I tried repeatedly to contact Dental Lab Direct by phone and email. They would not respond. I filed a complaint with the BBB. Only then did they respond to my complaint. They refused to refund my $599 for the flexible partial that I paid for. Joe the owner told me to send back the cheap acrylic partial. I asked for a mailing label for the return. He refused. I had to pay $26 to return his mistake. He never apologized for his errors and showed no concern for trouble his acrylic denture caused. I am allergic to acrylic. He finally sent me a flexible partial denture. It too was too small and not functional. I cannot eat with it in my mouth. It is painful. It is unuseable. He refused to refund my money claiming that it was custom made for me. That is a joke. I found that this business is not BBB approved an is a small company with 5 employees. Please don’t waste your time and money here. I thought I could save time and money by not going to the dentist. I was wrong. Customer service is not practiced here. I was fooled by all of the good reviews. That should have been a warning. This is a money grab and they do not guarantee their work. You are taking a risk here. This man from Dental Lab Direct is lying. Everything I said is true. He must get lots of complaints about his products if he doesn’t remember talking to me after the BBB CONTACTED HIM ABOUT MY COMPLAINT. THIS IS A SCAM AND HE REFUSED TO RETURN MY MONEY. I STAND BY MY REVIEW. JOE IS HIS NAME. HE CLAIMS TO BE THE OWNER OF THE VERY SMALL COMPANY.

What was sent was 2 impression kits (the second kit was sent as a separate order). The first one was too big and my daughter was not able to make the impressions properly. I mentioned this to the seller and he suggested a second kit. So purchased another kit, the second kit was incomplete ( no instructions and it was missing the second tray). The retainers were never made or sent. AND HE KEPT THE MONEY for the retainer. No refund was offered. Just a shltty little whitening kit and night guard.