Dentalinsurance.comReviews of dentalinsurance.com

Could not even spell my first name correctly. So I can’t access my benefits. How do you get Dennis from David?

Everything is too difficult, all the information you want is scattered. I've been looking at insurance options for weeks, it is a royal pain.

I was sold the plan I didn’t need and now I don’t have coverage

Took several times to talk to a person

You have to call sales and he was in the toilet and tried to up sell me ridiculous

Last week I contacted MetLife to find out where I could get dental care. Great Expression was among the providers my insurance company recommended. I tried calling Great Expression to schedule an appointment, but I couldn't get through. I managed to schedule an appointment online. They sent me a confirmation for today, Saturday, September 5, at 127 E Main St #131, Middletown, NY 10940, but they didn't tell me the time. I kept calling, and when someone answered, I was put on hold for an hour. Finally, a woman answered and told me the website wasn't working properly. She offered me appointments for 2027. Since I already had an appointment scheduled online for Saturday morning and needed priority care, I arrived at 8:30 a.m. There was already a woman with her daughter waiting since 8:00 a.m. for a follow-up appointment that had been scheduled directly at the clinic. So saying the problem is with the website is no longer a valid explanation. The woman told me that another patient also had an 8:00 a.m. appointment and got tired of waiting. I waited until 10:20 a.m., and no one came to open the door or answer the phone. I left a voicemail that remains unanswered. During those almost two hours of waiting, more clients arrived and left upon finding the door locked, and others were still waiting in their cars when I left. It is outrageous that, after paying for insurance for eight months, when you need a priority appointment, you receive such poor service at the center you most recommend within your network. I work full-time, so they can only schedule appointments for me on Saturdays or weekdays after 5:30 p.m., when my workday ends. I expect a prompt solution.

Deceptive. Not clear third party.

I needed a crown for cracked tooth after 9 months on plan. Claim denied on this. When asked, was told today that this crown counts toward one crown per 10 year period even though they didn't pay the claim. Not worth me hiring a lawyer to fight this, but dropping Metlife as soon as I can.