Dental Departures Inc.Reviews of dentaldepartures.com

I had a deeply disappointing and troubling experience with a surgeon I found through Dental Departures/Medical Departures. The platform presents itself as a trusted resource for finding qualified, vetted professionals abroad. However, my experience suggests their vetting process is extremely limited or nonexistent. The doctor I selected from their recommendations committed what I believe to be malpractice. The outcome of the procedure was not what I asked for and far below acceptable medical standards. He even used an antiquated surgical technique. This has caused me significant distress and I will require future corrective surgery. When I reached out to Dental Departures/ Medical Departures to raise my concerns, I received no meaningful response or assistance. There was no effort to investigate the issue, and they referred me to the wrong governing agency to file a complaint against the doctor. They claim to offer peace of mind to international patients, but in my case, they failed to ensure the basic safety or credibility of the provider they promoted. They appear to act purely as a booking intermediary, without taking any responsibility for the quality of care delivered by the clinics listed on their site. I strongly advise anyone considering using this platform to proceed with extreme caution. Do your own thorough research-don't assume that because a clinic is listed on DentalDepartures, it has been properly vetted or monitored.

Dental Departues is a third party listing service only. Best to call the dental office directly (look for a phone number that is not affiliated with Dental Departures) and speak with a doctor in that office. When you call Dental Departures, you are not calling a dental office. They are a listing service that gets paid for referrals.

No Answers & Misleading Prices I contacted this company to get a quote on their global service for finding professional dentists, as I’ve used them before. However, the price they quoted was drastically different from what I was offered at the clinic they referred me to in Kuta. The “approximate” price they quoted was off by 120%—they told me a composite tooth would be €49, yet the clinic offered a price of €120. This kind of discrepancy is not what I expect from a professional service. Additionally, I had an issue the last time I used their referral service in April. They directed me to East Rose Dental in Ho Chi Minh City, where a representative named John from Dental Departures was my contact. East Rose Dental created a three-tooth bridge for me, but within two weeks, it raised, leaving a 3mm gap beneath the middle tooth—very inconvenient. I sent photos to John immediately, and he assured me the clinic would fix it under warranty if I returned. Today, when I followed up with you, your response was vague. You said the repair would only be covered if I met the guarantee requirements. That felt like a retraction to me. I don’t want to travel back to Vietnam without a clear commitment that East Rose Dental will honor the warranty and fix their mistake. I asked for confirmation on this multiple times but got no clear answer. At this point, if I don’t receive assurance that the warranty will be honored, I feel compelled to revise my initial positive review on YouTube and social media to reflect my experience more accurately. I made this clear to you, but instead of addressing my concerns or contacting East Rose Dental to secure the repair, you dismissed my follow-up as a “threat.” Let me clarify: sharing an honest account of my experience isn’t a threat—it’s simply transparency. If the company and their partner, East Rose Dental, don’t fulfill their promises or honor their warranty, I am entirely within my rights to share my experience publicly.

Crystal Dental review. I needed to have my crowns installed, as my regular dentist got sick. Turned to Crystal Dental just to be robbed 500 euros. He performed some work which was already done by my regular dental clinic.

Terrible employer. Won't pay and he hides in Singapore. Just book with the clinic directly

The dentist cut off half my tooth to put on a veneer. Six weeks later, the veneer came off. I reported the problem to dental departures. Now they are avoiding me. Do not return my calls or emails. Scum. Now I have half a tooth and no recourse. A dentist in the United States said they should never have done a veneer on that tooth beater the bottom teeth are misaligned, and the only way to get it to stay on is to get braces. That’s what I’m left with now.

My aunt is a sweet lady and did not want to have anyone give her grief, so I am writing this to make others aware. She had the absolute worst experience with this so-called dental company that’s supposed to help you find a reliable clinic. From start to finish, it was clear that they are completely misleading and not at all educated on what they’re doing. They don’t care about matching you with a quality clinic that will actually take care of you—they only care about pushing you to whichever clinic gives them a cut. The clinic they sent her to had mold in the bathroom and little bugs coming out of their equipment! The dentist was two hours late to the appointment and had dried blood on his scrubs. The front office knew no English and wouldn't even bother to offer my aunt water when she had a cough that she is sure was triggered by all the dust. It’s obvious they’re driven by profit, not patient care. They present themselves as experts, but it’s laughable how little they actually know about the clinics they recommend. She was sent to a clinic that was unprofessional and had terrible reviews, yet this company had assured her it was “one of the best.” It feels like a scam where the clinics pay them to funnel patients in, no matter the quality or care. The dishonesty never ends. They pretend to have your best interest in mind, but all they do is push you into the hands of clinics that only care about taking your money, not about your dental health. I wouldn’t trust them for a second and urge everyone to avoid this company at all costs.

Scam. I've booked an appointment at "SEVILLIE DENTAL" through Dental Departure for a "canal treatment" (I've been at a dentist before and I had my X-rays with me, and I knew what treatment I need) . That was according to a price list, where the price was 150-200€. After more than an hour delay, we could get into the doctor. Where she did exactly what we agreed on without any additional work. But the bill was shocking. 328€, which is 64% more then the maximum price indicated on Dental Departure's website. The clinic said the prices are not updated, then they said it's the X-rays, then they said a "reconstruction". I've insisted to pay only the agreed price & called DD who promised to call back within 10 minutes.. But they never did. The clinic manager came in with a body guard like a mafia boss and started speaking Spanish although I asked him to speak English. Finally, I had to pay the 328€ and got a manipulated invoice. Note: None in the clinic speak English, except the dentist. Very bad experience. Never try it.