DenimReviews of denim.com

We’re an upstart brokerage and Axle Payments has provided us with excellent service throughout this process! The entire staff has been prompt and thorough regarding any issues we’ve had! I highly recommend! Cedrick Wilson Gentirety LLC

Axle Payments is an Okay option for Freight Brokers my biggest complaint is the "text only" though the website chat approach to customer services. You should ALWAYS be able to contact your service provider by phone, Email, or any way you feel comfortable. The next complaint is charging for integration that most other services offer for At No Charge. *Update - Because of this Review Axle did reach out to me, They have added a contact Number to their website. This is a plus. Now if they will answer that number I have not tested. Maybe the are understanding that they are NOT a technology company, but a financial service provider. Also they are adjusting the integration requirements. *Update #2. Much better on the customer service side. I had an issue that was my fault causing a late payment. I was in the Airport getting ready to board.... I messaged and called no immediate reply. Nobody picked up the phone but they did respond within 20 minutes to my message and request to call me back. Jennifer was great, she did call me back, and we had it handled before boarding. I can say maybe one suggestion, is assign account advisors to accounts some point of contact we can reach out to.

I contacted axle payments while searching for a factoring company for my new brokerage. They were my first call and after speaking to them they were my last. The representative of this company that I have dealt with has been amazing. The service they provide is the superb. The customer service is top notch. A rare to find a company that partners superb service, latest Technologies and a pure pleasure to deal with. I would recommend them to everyone.

Axle Payments is the poster child factoring company for any size freight brokerage. They respond quickly via email/phone, extremely user friendly invoice process, and they offer great rates. On top of the great operational service... their customer service is bar none. Every employee has spoken with respect and are always desiring to help. I can't say enough good things about Axle Payments. -CEO/Founder of Luna Logistics Inc

Axle Payments is GREAT!

Axle Payments raises the bar for the factoring industry. They provide a simple to use online platform that streamlines the AR/AP process. Axle has given our brokerage access to financial security allowing us to compete with the largest 3PLs and offer carriers quickpay options. I have and will continue to recommend them to everyone involved in trucking business. 5++ Stars

Axle Payments provides fantastic execution on our factoring needs along with excellent customer service. We can't speak highly enough of the value they provide to growing businesses.

The Axle Team was a great partner for us - quick turnaround time, everything was exactly as discussed, and clear communication from their end. Highly recommended and hope to continue to do business with them in the near future!