Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
781 reviews
Demonia CultSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DemoniaCult.com is the only official retailer for Demonia domestically and internationally. Based in Southern California, Demonia has carved its niche in providing specialty footwear for many subcultures by innovating new styles and redefining older ones since 1993. By keeping its finger on the pulse, Demonia continues to serve its alternative base with both core offerings and fresh footwear takes.
Demonia Cult (demoniacult.com) has 781 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
781 approved reviews, newest moderated first
I can honestly say that I’m satisfied with EVERYTHING. Other than the shoes that I got, which is the new thing I’m obsessing over, the other thing I’m super impressed with is how fast the shoes got delivered. I thought it would take like 2 weeks or more but it just surprised me on the table when i went downstairs 🖤
By Pia M.
Esey to navigate the website and sherch for shoes but their is no way to cancel/edit orders
By Paladin D.
J'ai commandé des bottes à 90 euros et j'ai reçu une espèce de bague de pacotille, toute tordue, qui ne doit même pas valoir 1 euro. J'ai contacté la personne supposée répondre à mes questions et j'attends toujours la réponse . Je suis furieuse.
By LAURENCE L.
Response from Demonia Cult· Mar 11, 2025
It appears that based on the information that you provided that you placed this order on a different website. Demonia only has one official website, that is DemoniaCult.com. There are impersonators that use our brand name and allege to sell our products for much cheaper. Sometimes claiming to be local "versions" of our website. These are scams. The story of you receiving another type of product altogether is the same as other customers who have also fallen victim to this scam. We would kindly ask that you remove your review, as it is unrelated to DemoniaCult.com and that you write your review on the proper domain for the website that you purchased from.
I ordered 2 pairs of BOOTS. One for my fiancé (m) and one for me (f), I just received my order today but only to open it and find out it is NOT the shoes I ordered AT ALL! They were both women’s shoes (none of them even close to my size or a MENS 14!) I call customer service and am told to send photos of the shoes I ordered versus what I received, I did all of that only to be emailed back that I would receive a refund and 1000 cult cash (only redeemable for free shipping or 10% off your order) I asked if there was any way I could send back the ones I received and get the correct ones that I ordered. I was told they don’t “reship” packages, so instead of just shipping back the ones that are wrong they say i can keep them even though I told them they weren’t what I ordered or even the right size to fit anyone. THIS WAS SUPPOSED TO BE A VALENTINES GIFT FOR MY FIANCÉ! I’ve always wanted a pair of Demonias since I was a young teen as well as my fiancé has, only to be SO DISAPPOINTED with OUR VERY FIRST ORDER! They definitely will not be getting my business anymore.
By Eryn C.
Response from Demonia Cult· Feb 13, 2025
Hi Eryn, I apologize for the inconvenience you experienced with this order. Upon reviewing your order, it appears there was an error in our shipping process, where your label was mistakenly applied to the wrong package. While mistakes like this are rare, they are entirely on us, and I deeply regret that this happened with your very first order. To make things right, we’ve issued a full refund for your purchase, along with 1000 Cult Cash as a gesture of goodwill. While we understand this doesn’t replace the excitement of receiving the boots you’d been looking forward to, we hope it helps in some way. Regarding the incorrect items, our policy is to not require customers to return products that were sent in error, as we don’t want to inconvenience you further for a mistake that was ours. However, I completely understand your frustration about not being able to receive the correct boots you ordered. Unfortunately, due to the way our system is structured, we’re unable to reship orders once a refund has been issued, as this would essentially result in a double refund. I truly regret that this experience has left you feeling let down, especially after such a long-standing desire to own a pair of Demonias. If there’s anything else we can do to assist you or if you have further questions, please don’t hesitate to reach out. We value your feedback and will use it to improve our processes to ensure this doesn’t happen again.
Voilà la réponse reçu j'ai renvoyé mes chaussures 166.05 remboursés, pour 239 + 48 de frais d'envoi total 287 euros dépensés pour les 2 paires... Demonia ma pris 72 euros pour des frais de retour. Plus jamais c'était pour mes 20ans ce site est à bannir qualité pourrie Hi there, Here is the breakdown of your refund. Kera-08 € 89.00 Bear-202 € 150.00 Prepaid Shipping € -72.95 Total Refund
By Johanne
Just a heads up to those who want to try a send back items but you tried them on at home. (Cause how are you truly supposed to tell if you like em without trying them on?) Make sure you wipe the bottoms with a wet cloth to get the dust off so you have a better chance of getting your refund. Obviously if there is no damage to the sole.
By Keaton H.
La spedizione è un po' lenta... Ma i prodotti non deludono MAIIII
By Giada F.
I have tried to get a refund from boots returned with return label, Returned the boots no refund and Emails are not being replied too Reply received 27/1 Boots cost £148 Price of there postage label £60 Total refund £88 I will not be shopping there again ,shoe sizes are about 2 sizes smaller than standard sizing
By Collette H.
Response from Demonia Cult· Jan 23, 2025
Hi Collette, I apologize for the delay in the processing of your refund. I checked our system I confirmed that we received your return a few days ago and your refund should be issued by the end of the day today. Unfortunately around this time of year we are experiencing slightly higher return processing times due to the amount of returns received after the holidays. Thanks for your patience.
