DeMarini SportsReviews of demarini.com

I payed $400 for a bat last year after waiting for months for it to come in stock. Within 3 weeks, it was broken. I was given a voucher for exchange. I am now trying to replace the bat and again am being told it is out of stock. I am asking to buy the bat customized (pay over $50 more to them) to try to get a bat sooner and have been told, "no" over and over. I have asked in writing 5 times and on the phone twice to speak with a supervisor and have yet to hear from anyone. So frustrating!

Anyone bought a VOODOO ONE lately? Anyone have one that worked longer than a month without the knob breaking off? We are on our THIRD in a matter of months! Son didn't even have a bat to use his first college season thanks to Demarini. TERRIBLE customer service. They're overwhelmed with their terrible work product - say "engineers are working on it"!!! I paid hundreds of dollars for multiple bats and still have NO BAT! They took a week to approve the second claim and then sent us out the INCORRECT bat -- after receiving multipe emails (4-5) telling them the bat we wanted. (This is our THIRD replacement on one bat and I'm waiting for a SECOND replacement on another one I originally bought!!!) You catch my drift. A lot of broken and worthless bats! I called and I waited 45 minutes on hold to finally reach customer service and they told me I'd receive an email asking what bat I want once my claim is approved. Once, the email came in saying the claim was approved, I sent 4-5 emails stating which bat we wanted as a replacemnt. Not ONE reply. So I received false information after wasting probably my fourth hour of my life on hold at Demarini. No joke. They can't keep up with the demand of the returns and exchanges because their bats don't last! After the Voodoo knob broke, we decided to try the Goods so it would "maybe" last longer than a couple weeks. The Goods came in. Not kidding. FIRST swing off of a TEE - rattle in the barrel! At this point his entire team just laughed out loud. UNBELIEVABLE. So Voodoo One the knobs break off (his entire team has had the SAME issue) and then he decides to get the Goods One-Piece and one swing off the tee and there's a piece of the bat banging around in the barrel! It's like we are on Candid Camera. NO WAY their products are THIS BAD! Yep, and the customer service is even worse!!!! Stay away from Demarini until they get their act together....IF they do!!!??? So as of right now, after purchasing TWO custom Voodoo One bats, we have nothing. We have a third replacement bat on its way that we don't want (asked for the Voodoo One and they're sending the Goods again). The second Voodoo that had the knob break off, we are still waiting for the replacement bat on that! I think this smells like a class-action suit because I'm just getting faulty bats sent right back to me, and they know this!!! They won't give me money back. I asked for a full refund. They denied me of that. Just sending out their bats as a replacement when they KNOW their "engineers are working on it"!!! Just terrible and a waste of money and a sad situation for a college athlete his freshman year. Bad. Look elsewhere and don't waste your money and save some aggravation in your life!!!

I purchased a bat that was supposed to be a present for my son. I paid almost $40 to overnight it. The order was placed at approximately 10:30 am estern. When placing the order and selecting this option, the cart said it estimated delivery the next day. DeMarini held the order all day and when I called to make sure it was shipped and get the tracking information they said "well.. we usually process orders between 1-3 days" if that is the case, why did the cart state an estimated delivery time of the next day? Don't trust their website, don't pay for expedited shipping and don't bother with DeMarini.