DELSEY PARIS (USA)Reviews of delsey.com

This was my fourth order this year and good that it was not my first. The customer service is terrible. My order wad the wrong address. It was 2 days for a return email, no one to answer the Delsey customer line, and little help in the email. The luggage arrived on a Wednesday for a Saturday birthday. It was damaged. I immediately sent an email with pictures and a request for assistance. The reply came days later after I had to take the suitcase Somewhat apart and reattach the broken label. I also had to deliver the gift to my daughter five hours away since there was no support for the address mistake that occurred when using Apple Pay. I would not recommend ordering from Delsey.

I purchased the Delsey Large suitcase spinner and the weekender. The items shipped and were delivered very promptly. When I opened the box of the suitcase, I immediately thought it was going to be too large to travel with overseas, so I purchased the Medium Trunk spinner to compare. This too, shipped and arrived very quickly, so that is very appreciated. I'm not sure why the Large suitcase is bigger than the maximum volume size of domestic airlines of 62 linear inches, which they state on their websites, that they can charge you overage fees? We decided that the Medium trunk will accommodate the needs of the person I purchased for and went to begin the process of returning the large suitcase, which is where my review results in a low score. I was shocked to learn that Delsey does not provide a return label for customers to return items. I had to pay an additional $166+ just to return the item using the lowest fare available. This is outrageous and downright gross to charge a new purchaser to return your undamaged item on their dime. I will absolutely not purchase another product from your company and will tell others why until this is resolved. I have three people I currently know who are shopping Monos, Away, Solgaard, Travel Pro, and Samsonite. I am not award of their return policies, but I will definitely advise them to research before buying. Unsatisfied customer!

Had my Delsey suitcase 18 months and the handle broke off. Don't have receipt so I have to throw it away.

Returning a new, unused product (bag) costs you $$$ to ship. Had I bought it in a store instead of on-line at Delsey it would have been free to return. Don’t buy on-line!

Your customer service is really not performing. I had a question about the size of the new Chatelet weekender. I thought the dimensions mentioned on your website were wrong. I never got an answer even though I called and were put on hold for 50 minutes and sent an email. I ordered the bag and when I got it the dimensions were not the ones listed on the website.

Attention! Service client médiocre et valises pas solides du tout. Chute d'un coffre de voiture, valise neuve et soi disant rigide. Gros coup et grosse fissure, résultat bonne pour la poubelle Le service client n'a rien voulu savoir malgré l'envoi de ma facture avec l'achat de valises le même jour. Je ne racheterai plus cette marque!

I was experiencing delays with some shipments, however, this luggage arrived on time and I was able to store my things with it, the quality leaves something to be desired, nonetheless it remains a great product with all the discounts and brand value it offers for shoppers, I somehow like this luggage better

I bought two, 2 piece luggage sets for my children. They received only the suitcases and not the duffel bags which was supposed to go with it. I have sent 3 messages to the company saying that 1/2 the order was not received, but no one has responded yet. Very disappointed. Suhanthi