DeliverrReviews of deliverr.com

Thanks to Pat at Deliverr for taking care of all of my issues. I was having a lot of receiving delays and I lost a lot of trust with the company however Pat was able to reassure me and get everything sorted out and back on track. Thanks!

I hate to do this and leave a terribly negative review, but I don't want other small businesses to make the mistake of utilizing deliverr. Utilizing them will cost you time, money, and it will hurt your reputation and relationship with your customer. First things first, Deliverr constantly fails to both ship on time and deliver the items by the promised date. That's something you need to know ahead. There's nothing you'll be able to do about it, and they won't reimburse you for constantly shipping late. Their software has numerous issues. A big issue is that they constantly send tracking information incorrectly, which can get you into trouble with any of the marketplaces and could subject you to being kicked off. They outsource much of what they do to warehouses around the country. So most of your product ends up in warehouses that are not actually owned and operated by Deliverr, but rather third parties. As you can imagine, this can create immense issues. First off, mistakes made by these warehouses are constant. For example, this week we had an order for 14 units of one item. The warehouse sent 1 but reported they shipped all of them. I cannot tell you how many times they have done this, but it happens so often that we can see it coming. When we are able to identify these issues ahead and alert them, it doesn't make a difference. They also won't reimburse you past $300 for an item, so don't have any expensive inventory with them, and getting them to pay you is a task. Their customer service is dismal. They respond quickly, but offer no help or insight and always say they are consulting with their "internal team". Anyway, I could go on and on about the issues with them, but I hope this was helpful for someone prior to getting in bed with Deliverr!

The wrong shipping address was on my removal order and 3 of 6 shipments already went out. They were able to update the address for the shipments not yet shipped and were able to contact the forwarder for the shipments not yet delivered. All shipments are now going to the correct address and my issue was resolved quickly and smoothly. Pamela was fantastic to work with and did a great job. Thank you!

Great customer service provided by a Henry at Deliverr!!

Brian is the best account manager ever. We are a small business but the care and support he gives to us is above and beyond. Brian is always well-informed, prepared, and responsible. It's not easy to meet someone like that when you outsource any services these days so I am truly thankful. Deliverr, you have a great team!

Deliverr's customer service is simply superb, they really go the extra mile to fix problems and find resolutions.

Their customer service is excellent.

We had had issued that the system showed our product ran out of stock. But it acutally had stocks in the warehouse. Deliverr support team explained and resolved the problem quickly. (caused the inventory relocated so that it didn't recongnized the stock) As being a customer, I think satisfaction is a simple regarindg customer service. Issue -> explanation & apology (cause root: inventory relocation) -> action (verified the stock) -> inform (problem solved) Plus, it has been solved within 20 mins. I appreciate Deliverr's support and quick response again.