DeliverrReviews of deliverr.com

Fast and affordable they have excellent customer service and account managers of course sometimes we have delays to answer the tickets, but 99% of the time they are on time and we can get some Human contact, I think that is great too. They also have a lot of webinars that educate our stakeholders and show some cases that we can improve our sales. Almost 1 year working with them is 9.8/10 bc nobody is perfect! We see a long way working together.

Deliverr has been a lifesaver for us. With the current situation online, we found ourselves blocked from Amazon and sending inventory into FBA. Deliverr allowed us to find a back-up solution that works well with other marketplaces and sales channels. Their 2-day and next day badges helped our website grow from $10,000 a month last year to $150,000 a month this year. The only cons are that some of the carriers partnered with Deliverr have a tendency to lose shipments. But this could also be attributed to the increase shipment numbers of 2020 across the board. The other problem is that having a third party fulfill our orders increases a harder to resolve customer service questions as most customer service questions revolve around fulfillment. However, Deliverr does a great job at owning their mistakes and processing claims. Overall, Deliverr is a headed towards a 5 start fulfillment service and is definitely a major asset to multi-channel fulfillment.

We moved from Amazon FBA to Deliverr we are now using multiple sales channels. Emily Callahan has done an excellent job of onboarding our companies inventory and fulfillment needs, along with referring us to key sales channels. Damian Sandenbergh is my Rep now and he has proven extremely helpful. My orders are being fulfilled in a timely manner. When I have experienced serious issues within a reasonable time period Deliverr has stepped up to the plate and helped to reach win-win solutions. Thanks again to Alain, Hillary, and Moses in customer support! Mistakes happen, what we do about them is what separates winners from losers! Deliverr is a winner, I highly recommend them!

From the start, the Devlierr team has very helpful with the on boarding process and through our first shipment to their warehouse. When minor discrepancies did arise, the Deliverr team assigned an active representative to help us resolve them in a timely and professional manner. Compared to Amazon's customer service, Deliverr's is orders of magnitudes better! You can tell Deliverr appreciates each of their clients and wants them to succeed!

Deliverr has gone above and beyond expectations so far. Everything from their transparency and easy to understand pricing model, easy setup process and incredible on-boarding support. I worked with Fulfillment specialist Shawn S. and was extremely impressed. This is not a back office call center team. We had 2 calls and walked me through setup and even recommended that I get setup on Walmart and told me how to get fast tags on Google and Facebook. The support doesn't stop there either, I'm going to be working with an engagement manager to help me optimize my e-commerce sites. In under 2 weeks, I setup my Deliverr account, sent shipments to Deliverr, signed up and went live on Walmart, Etsy, Facebook Shop and Shopify. Prior to using Deliverr, I only sold on Amazon. As a small business owner, I'm excited to take my business to the next level and Deliverr has made it incredibly easy. I only wish I knew about them sooner. Thank you all!

Account support is non-existent. My products are consistently getting damaged in transit due to poor packaging (plastic bottles in basic plastic envelopes), and my account rep does not even bother responding to my emails. I feel bad for already recommending Deliverr to a couple of people, will not make this mistake again.

The following is a complaint message sent to our account manager at Deliverr. WE did not receive a response. Tyler, Our account has been inaccesible for 3 days now without resolution--the system stopped recognizing it. We will be moving both of our accounts to another service as soon as possible: • Tech support is incompetent, often referring problems to “other team members” who then fail to respond in a timely manner, if at all. • Tech support response time is never prompt, sometimes taking 48 hours+ to respond that a response is coming. • Deliverr has no method for personal contact, email only. This isn’t enough in case of an emergency, and there does not appear to be any prioritization of support requests. • Apparently customer support closes on the weekends. • All businesses must deal with the problems of the Corona Virus, but Deliverr has demonstrated no ability to adapt or improve its support. We request you forward this information as far up the company ladder as possible. Deliverr is a company that is “in over its head.” SDS Worldwide/DARA, INC.

My company has had a very good experience with Deliverr and could definitely recommend them. We sell supplements and were looking for a new pick, pack, ship partner around 2 months ago. We chose Deliverr over ShipBob and so far are very happy with our choice. - To date we have sent in 2 inbound shipments, each to 4 different fulfillment centers. The receiving has been relatively slow (1 to 2 weeks) but all items have been eventually received with no errors or missing inventory. - Deliverr has shipped out to numerous customers using ground, expedited and Walmart 2-day delivery. These shipments have all gone out either same day or next business day. We also sent some test shipments and the packages all arrived in good condition. A small issue is that the packaging used varies from warehouse to warehouse and there is no packing slip or invoice included. - Our account executive, Shawn Sprauer, did a great job both during the sales process and while we were onboarding with Deliverr. He also helped us get approved to sell on Walmart and really made a difference during the Walmart onboarding process. We are now selling on Walmart with free 2-day delivery. Overall, it has been a very positive experience with Deliverr and specifically with Shawn Sprauer and I can fully recommend them to other companies looking for a new fulfillment partner.