Defy MedicalReviews of defymedical.com

My consultant answered all my questions and concerns. Thank you

Great communication, super fast response pertaining to my symptoms . Super fast prescription call in. Just an overall easy fast experience. Love it . Thank you

Defy Medical wants to be there for you as you're suffering through menopause, but sadly they aren't equipped. They have an active administrative team who makes sure your lab work is relevant but then their team of practitioners is quite busy: it took me weeks to book my first discussion with a nurse practitioner. Noted there aren't any female MDs, which I would expect. Further, following my $395 consultation, we discussed many options, agreed on next steps, but then when my prescriptions came through, there was a suite of options, where some didn't align. I received a call from an administrator but she didn't know anything about their vs local order options, which was confusing. Noted that one of my prescriptions we agreed on was missing. From a CX perspective, their platform brings you to a useless landing page that doesn't help. This business needs a turnaround!

The consultation itself was excellent, however I didn't get my prescriptions neither in my basket, nor sent to my pharmacy long after the consultation. I sent an email, and needed to call 3 days after to only get to know that the consultation wasn't even checked out, and it would take up to another 48 hrs (and who knows if that's even going to be the case) for the prescriptions to be sent to the pharmacies.

Easy to talk to and ask questions. Answers were very informative

Beth was knowledgeable and explained things very well. She gave me suggestions and recommendations for continued treatment.

Michelle, NP, was so wonderful to speak with during my intake. I made the right choice by going to Defy. I am feeling optimistic about my health and medical provider.

Elizabeth Thara is a great NP that is an asset to your team. She listens to the patient in a very respectful manner. You will not find anyone better. By the way, I am a physician, so I know the caliber of professional she is.