Defensive Drivers InstituteReviews of defensivedriversinstitute.com

Response from Defensive Drivers Institute· Jan 16, 2025

Hi Daniel, thank you for sharing your experience. We’re sorry about the delayed response—it appears we missed an email from you regarding the processing. We appreciate you speaking with our customer service manager, Paul, who apologized personally and helped resolve the issue once we connected. The delay stemmed from an incorrect DMV ID, and after we corrected that, everything processed right away. We value any feedback that helps us improve and are glad to hear you found the course itself good. If there’s anything else we can do, please let us know!

Response from Defensive Drivers Institute· Jan 9, 2025

Hi Joshua, thank you for sharing your feedback with us. We see that you completed the course on January 5, 2025, at 7:54 p.m., and we successfully reported your completion to the NYS DMV by 9:02 p.m. the same day—so it was a pretty quick turnaround! As per NYS DMV regulations, there is no physical certificate for the online pre-licensing course; your completion is reported electronically to the DMV instead. A member of our team will reach out to make sure everything is clear and see if there’s anything else we can do to improve your experience. Thanks for choosing our course, and thank you again for your feedback!

Response from Defensive Drivers Institute· Jan 6, 2025

Thank you so much for sharing your feedback with us. We’re sorry to hear about the slow audio and text errors you encountered—it’s certainly not the experience we want for our students. We appreciate you pointing these issues out, and we’ll be reviewing the content to correct any errors. For those who prefer reading, we do offer other course variations, and we’re happy to help you find the format that best suits your learning style. Thank you again for taking the time to let us know how we can improve!

Response from Defensive Drivers Institute· Nov 13, 2024

Thank you for your detailed feedback, David! We're glad you found the test site easy to navigate and appreciated being able to take your time. We understand the challenge with the security questions, but as required by the NYS DMV, we must comply with these security measures. We noticed that you mentioned you'd rate the experience 4 stars, so we wonder if you may have mistakenly selected 3 stars. Either way, we truly appreciate your insights, and we’ll have one of our team members reach out to you to see how we can improve the process for a smoother experience in the future. Your feedback is invaluable!

Response from Defensive Drivers Institute· Aug 12, 2024

Thank you for your review and for bringing this to our attention. We’ve thoroughly reviewed our course materials and haven't found any typos, but we'll reach out to you via email to gather more details. We want to ensure everything is up to the highest standards and appreciate your feedback. Thanks for choosing our course!

Response from Defensive Drivers Institute· Aug 1, 2024

We are sorry to hear about the issues you encountered with the course! Our customer service will be reaching out to you to get more information and get this resolved ASAP. Thank you for bringing this to our attention.

Response from Defensive Drivers Institute· Jul 16, 2024

Thank you for this feedback! We've requested additional information from you so we can better understand your experience and make sure we know which course your took. Aside from the content modernization, we're glad to hear you enjoyed the quizzes and would use our services again!