Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
701 reviews
DeeperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Deeper sonars are engineered for versatility. You can use them for any fishing type: shore, boat or ice fishing
Deeper (deepersonar.com) has 701 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 63 reviews with 1 star · Clear filters
Ich möchte es zurück geben und bekomme keine Antwort
By Vöge S.
Response from Deeper· Nov 3, 2025
Hallo, es tut uns leid, dass Sie keine Antwort erhalten haben. Wir sehen, dass unser Team auf Ihre E-Mail geantwortet hat, Sie uns aber nicht gemeldet haben. Möglicherweise ist unsere Antwort in Ihrem Spam-Ordner gelandet? Wir haben Ihnen soeben erneut eine E-Mail geschickt – bitte überprüfen Sie vorsichtshalber auch Ihren Spam-Ordner.
Has been dropped to a collection point not even in my town . Which I will now how to visit specifically to collect
By Mark L.
Response from Deeper· Sep 15, 2025
Thank you for sharing your feedback. We are truly sorry to hear about the inconvenience you’ve experienced with your delivery. According to the courier’s tracking information, your parcel was redirected to a UPS Access Point. While we understand this is further away from your town, it is possible that a closer Access Point was not available at the time of delivery. This can happen if a location has reached capacity, has limited opening hours, or due to the courier’s operational routing decisions. In such cases, the system selects the nearest secure point that can safely receive parcels. We completely understand how frustrating this situation is and sincerely apologize for the trouble caused. You can collect your parcel directly from the Access Point shown in the courier’s notification, but if you prefer, our team will gladly provide you with the exact address and assist you further. Please reach out to us at [email protected] and we will do everything we can to help.
Leider ist die Angabe (Wir nutzen UPS nur für Lieferungen innerhalb des Vereinigten Königreichs) stimmt nicht! Wird auch nach Deutschland damit versendet, somit stimmt auch die Angabe 3-5 Werktage auch nicht. Da die UPS dafür nicht in def Lage sind. Und das muss bei so viele negative Bewertungen bewusst sein.
By Инокентий К.
Response from Deeper· Aug 21, 2025
Vielen Dank für Ihr Feedback. Wir bedauern Ihre Liefererfahrung. Zur Klarstellung: Wir versenden alle unsere Bestellungen mit UPS, auch nach Deutschland. Die meisten Sendungen nach Deutschland werden innerhalb von 3–5 Werktagen zugestellt. Gelegentlich kann es jedoch aufgrund lokaler Logistikbedingungen, die außerhalb unserer Kontrolle liegen, zu Verzögerungen kommen. Leider konnten wir keine konkrete Bestellung finden, die mit Ihrer Bewertung verknüpft ist. Sollten Sie eine Verzögerung oder ein Lieferproblem feststellen, kontaktieren Sie uns bitte unter [email protected]. Wir kümmern uns gerne darum und lösen das Problem schnellstmöglich. Vielen Dank für Ihren Hinweis.
I received a message about the delivery of the goods. But I have not received the goods yet. The order takes a week, but the goods have not arrived.
By VODNÍ DÍLA - TBD A.
Response from Deeper· Aug 19, 2025
Thank you for your review, and we’re very sorry for the inconvenience. It looks like the delivery driver may have accidentally scanned your package as delivered to a person, even though it hasn’t reached you yet. We’re already looking into this and will be contacting you directly to help resolve the issue as soon as possible.
I didn't received the Deeper right now, even it was announced for yesterday
By Siegfried L.
Response from Deeper· Aug 18, 2025
Hello, we are very sorry for the inconvenience caused by this! It seems like there was a logistical delay from the UPS courier side. Good news is that it's resolved and the package is moving, and will be delivered on Tuesday. Apologies for the delay with delivery. Don't hesitate to contact us at [email protected] if any additional help is needed.
Purchased Deeper Start. Charging unit magnetic connector immediately disconnected from charger and got lodged into sonar device. I chatted with Deeper on their chat. They confirmed it was a defect and said someone would reach our from 2nd level support in 2 business days. 2 weeks later and no contact from support. Sent emails - no replies. Requested a return - no reply. Returned to chat and was patronized by one of their wonderful chat support people. This kind of support would never fly at a US based company. They know this and flaunt it like a badge of honor as if to say "we'll get back to you when WE feel like it and not before". Would never buy from this company again. Update: I’ve received zero emails from you. Nothing in my spam folders. So you are either sending emails to a nonexistent address or you are not sending them.
By Greg C.
Response from Deeper· Aug 12, 2025
Thank you for your feedback. We are very sorry to hear about your experience, as this is not the level of service we want to provide, and we fully understand your frustration. After reviewing your case, we can confirm that we sent you four separate emails from different addresses over the past two weeks in an effort to reach you and provide a resolution as quickly as possible. Unfortunately, it seems our messages have not come through to you. It is possible they were filtered into your spam or junk folders, so we kindly ask you to check there just in case. We are really looking forward to your response so we can move forward and resolve this matter for you. We are also sorry to hear about your interaction with our chat support agent. We will be reviewing this case internally to ensure it is addressed properly and to prevent similar situations in the future. Update: We have tried reaching you through multiple email addresses and channels, but it seems our messages are still not coming through. If you agree, we can ship a replacement charging cable to you right away (just update your review with your confirmation, and we'll ship the replacement straight away). If you would prefer to proceed with a return, please contact us via live chat and provide an alternative email address so we could get in touch.
Er lädt nicht. Nicht einmal im Einsatz gewesen.
By Philipp
Response from Deeper· Jul 11, 2025
Hallo, wir entschuldigen uns sehr für die Unannehmlichkeiten mit dem Deeper! Wie ich sehe, ist unser Support-Team bereits mit Ihnen in Kontakt und wir werden so schnell wie möglich eine Lösung für Sie finden. Seien Sie versichert – wir helfen Ihnen.
I am still waiting for my Deeper… Update 23.06.2025 I have still not heard anything from Deeper. I have sent email 2 emails, just got an automatic reply that that they will answer latest after 3 working days. I am starting to wonder if this deeper hompage is a scam? Update 07.07.2025 Still waiting. I dont udersrand how this company can survive 🤷♂️ There is absolut nobody at home. I asked them to call me… seems like the emails are answered by a chat boot🤷♂️
By kristian S.
Response from Deeper· Jun 23, 2025
Hello, I'm very sorry that this delivery is taking so long. Rest assured, we're doing our best to resolve the issue with delivery ASAP, and our team is in contact with you. We are focused on fixing this.
