DeeperReviews of deepersonar.com

Response from Deeper· May 28, 2026

I know this may sound like a generic response, but we’re truly sorry about this negative experience. You are absolutely right that the delays were far longer than acceptable. Due to extremely high demand for Deeper Quest during the start of the season, we experienced a backlog that unfortunately affected shipping times more severely than anticipated. This is not the level of service we aim to provide, and we fully understand your frustration. There's a lesson to learn for us here. We appreciate your feedback, and we sincerely apologize that we've let you down.

Response from Deeper· May 11, 2026

Hi Jason, We understand that you strongly disagree with the outcome of the inspection, and we genuinely regret how frustrating this situation has been for you. We would like to clarify that our warranty decision was not based on cosmetic scratches or visual appearance alone. The device underwent a full technical diagnostic, including electrical testing performed by our engineers. The photos shared with you during the process were intended only to illustrate the visible condition of the unit after disassembly. To perform diagnostics, the sonar must be opened so internal electronic components can be inspected and tested. This is a standard procedure for all warranty evaluations. After inspection, the device was reassembled back into its original state before being returned. The issue originally reported with the 20° beam in shallow soft-bottom water is a known sonar limitation in certain conditions. However, once the sonar started displaying incorrect depth across all beams, we agreed this indicated a more serious issue and arranged warranty inspection immediately. Following diagnostics, internal damage consistent with strong mechanical impact was identified. Unfortunately, damage of this type is not repairable in a way that would allow us to guarantee long-term reliability of the device, which is why warranty replacement could not be approved. We understand this is not the resolution you hoped for, but we do stand by the conclusions of our technical team.

Response from Deeper· Apr 27, 2026

Es tut uns sehr leid, von dieser Situation zu hören. Wir werden Sie umgehend per E-Mail kontaktieren, um den Sachverhalt zu untersuchen und eine Lösung zu finden.

Response from Deeper· Apr 10, 2026

Hallo, onze excuses voor uw negatieve ervaring. We spreken meerdere talen, maar aangezien u ons in het Engels schreef, beantwoorden we uw bericht ook in het Engels. We reageren doorgaans binnen 1-3 werkdagen en ons doel is om klanten op afstand te helpen. In veel gevallen worden verbindingsproblemen veroorzaakt door onjuiste telefooninstellingen of een verkeerde verbindingsmethode van de gebruiker. Bij uw specifieke probleem hebben we geconstateerd dat de sonar elektronisch gezien correct werkt, maar dat het verbindingsprobleem zich aan de kant van de smartphone bevindt. Daarom stellen we vragen en geven we aanbevelingen - ons doel is om u zo effectief mogelijk te helpen en het probleem op afstand op te lossen (omdat dit in uw geval zeker mogelijk is), zodat u geen tijd verspilt aan het opsturen van de sonar voor reparatie. Onze excuses voor het ongemak.

Response from Deeper· Apr 8, 2026

Sorry for this! We can see that the package was delayed because of a customs clearance process. It has now cleared customs and is on the way to you. We will reach out to you via email to provide more details about the delivery. Apologies for the inconvenience caused by this delay.

Response from Deeper· Apr 8, 2026

Hola, Lamentamos mucho lo sucedido. Esto es inaceptable y pedimos disculpas por las molestias ocasionadas. Nos hemos puesto en contacto inmediatamente con UPS y les hemos solicitado que, de ser posible, vuelvan a entregar el paquete. Le mantendremos informado sobre esta situación por correo electrónico.

Response from Deeper· Apr 7, 2026

Het spijt ons zeer dat u een negatieve ervaring met uw bestelling heeft gehad. We zien dat de bestelling op tijd is verzonden en dat UPS deze bij een lokaal afhaalpunt heeft afgeleverd. Het spijt ons dat u hierover niet correct door UPS bent geïnformeerd. We zullen u per e-mail de gegevens van het afhaalpunt toesturen. Ja, de afstandsbediening is spatwaterdicht, wat betekent dat deze bestand is tegen kleine waterdruppels en lichte luchtvochtigheid. Mocht u nog verdere hulp nodig hebben, neem dan gerust contact met ons op.

Response from Deeper· Apr 7, 2026

We’re sorry for the concern caused. Your order was shipped over the weekend (processed Saturday and dispatched Monday), and according to the latest tracking information, there are no delays on the courier’s side. The parcel is currently out for delivery and scheduled to arrive today. We’re confident you should receive it shortly. Don't hesitate to reach out to us in case any additional help will be needed.