I don’t know if the issue fell on…
I don’t know if the issue fell on DecantX or USPS, but shipping took longer than usual. Outside of that, product was packaged well.
By Erik S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,834 reviews
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DecantX is a Fragrance Sampling Service that is based out of Miami, Florida in the U.S.A. Here at Decantx we guarantee all fragrances to be 100% genuine and authentic hand decanted scents from the world’s top niche & designer fragrance houses. We offer hundreds of different perfumes & colognes to choose from for you to begin your fragrance journey in beautifully packaged atomizers with a variety of sizing options, bottle types and colors for you to smell good and feel great!Our wonderful customer base is our main priority. Certifying and providing a positive purchasing experience with a competitively priced service is always our mission!We ensure quick and efficient shipping worldwide with free shipping within the U.S.Decantx rebottles authentic fragrances from the original bottle into our sample bottles and atomizers. Decantx is an independent entity and is not affiliated, connected to, or associated with the manufacturer or designer of the fragrances we sell. DecantX has a dedicated team of professional and helpful customer services reps who are always available and ready to assist any anytime you have questions or concerns. Please reach out to us for any questions, concerns, or feedback - We'd love to hear from you!
DecantX (decantx.com) has 1,834 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 51 reviews with 3 stars · Clear filters
I don’t know if the issue fell on DecantX or USPS, but shipping took longer than usual. Outside of that, product was packaged well.
By Erik S.
It’s frustrating when a company sends a shipping notification to a customer only to realize it is just a shipping label that has been created. Then waiting an additional six more days and the item still hasn’t actually shipped is doubly frustrating. I’d rather get a real shipping notification when the product leaves the warehouse.
By JOSEPH
Ordered the item and paid extra for expedited shipping. Product still took a week to arrive.
By JFrost
I have not received the item yet. Shipping takes too long. I ordered from Scent Angels same day and have had the items for a couple of days now.
By Ella G.
I had expedited shipping and I ordered something from another company and they came 1 day apart! It wasn’t worth the extra money spent. Great smell and quality but shipping wasn’t what expected.
By Michael D.
The decant bottles were not named. No identification. I have 2 yellow bottles but don't know which bottle is which perfume/cologne. Would have appreciated some identification.
By Kanwal B.
Everything was great but the shipping took a while
By Daniel Y.
Your shipping process is painfully slow. Otherwise a great experience.
By Alex S.