Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,142 reviews
Decant HouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Decant House provides samples of name brand designer and niche fragrances before purchasing full bottles. The fragrances you select are original and authentic. We use premium glass bottles which are professionally labeled and shipped right to your door. Try some samples today!100% Authentic Fragrances Guaranteed!All fragrances are 100% authentic and original. Decanted only when we receive your order for freshness.Free Shipping AvailableThis is a great value because of our selection and pricing.We Are Military Friendly!Get 15% off your order when shipping overseas. Thank you for your service guys and gals!Why Not Check Out Our Selection today?Spring FragrancesNiche Fragrances Designer Fragrances
Decant House (decanthouse.com) has 1,142 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 72 reviews with 4 stars · Clear filters
It’s a decant business so not much to rate about. Their boxes are great, I ordered from another decant shop and they just sent the bottles in bubble wrap so that’s something they do better than others. I ordered on a friday, it shipped on the following wednesday, and got it delivered on Saturday so 8 days
By Angel
I received all of my samples but 1 was accidentally open and some spilled. Other than that they’re great!
By Caleb T.
Response from Decant House· Oct 11, 2023
Hello Caleb, Thank you for taking the time out of your busy day to write your review on our services. So that you and others are aware, we do offer replacements if an item is broken or damaged during shipping. Please reach out to our customer service team. We want all experiences to be 5-Star perfect. Hope this helps. Regards, Drew
The prices were cheap and the reason it's not a 5 star is because shipping took 9 days when it said it was supposed to take 5-3 days
By Blake
Response from Decant House· Oct 4, 2023
Hello Blake, Thank you for taking time out of your day to review our company and services. We appreciate your 4 star review. We believe there is some confusion over our processing and shipping policies which I will address. Processing Time On your order confirmation and on our website shipping/return policies we disclose there is an up to three day processing time and in rare cases four days. This is because we hand decant every order as they come in. This keeps the fragrance fresh and not sitting on the shelf. We never have decants "ready-to-ship". Shipping Time Normal shipping time for the cheapest service stated on the USPS website is between 3 and 5 days. This largely depends on where you are in relation to where we are. And also other factors which are out of our control once your package leaves our warehouse. Your Specific Situation You placed your order end of day Thursday, we shipped the following Tuesday (3 days processing time as we are not open on weekends) and your order was delivered on Saturday (4 days transit). Two of the nine days to receive your order crossed over a weekend unfortunately. If your 4 stars is because of this misunderstanding, we ask that you verify this information for yourself and update your review accordingly. Regards, Drew
Good service
By Cologne
Shipping took wayyy longer than it said it would. I got the product I wanted though. Reliable website but if you buy here, be prepared to wait around a week or more.
By Brogan
Response from Decant House· Sep 21, 2023
Hello Brogan, Thank you for taking time out of your day to review our products and services. I believe there is a misunderstanding which I will address. From the time you place your order, there is an up to three day processing time and in rare cases four days. This is disclosed in your order confirmation and also on our shipping and returns policies page on our website. This processing time is because we hand decant every order so it is fresh. We do not have pre-made decants sitting around waiting to be shipped. This is bad for the fragrance. We see that your order was placed on a Tuesday, shipped on Thursday (2 days processing time) and delivered on Monday. Your order was processed earlier than stated. Transit time for the shipping service chosen is up to three days for delivery. So, from Thursday to Monday is 3 days transit. If the four star rating was due to this misunderstanding, we ask if you could verify this information for yourself and update your rating accordingly. Regards, Drew
came leaking a little but it’s okay it was probably during the packaging
By Frank
I liked how quickly my order was shipped+delivered but I was disappointed over the cost+quantity and quality care. I understand it is an expensive perfume, but I felt the ratio (cost+quantity) of the Delina sample was kind of insane. However, I’m giving a 2 star review mainly because I’m highly certain I was given the wrong dolce & gabbana sample… the light blue summer vibes should not smell this masculine. I’d think twice before shopping here again. Edit: I’ve adjusted my review from 2 to 4 stars. Thank you Drew for your mostly kind response, and for your generous refund of my order- unexpected but greatly appreciated! I won’t sit here and argue about the Delina sample, as my opinion has not changed and neither will your business model, but I appreciate the transparency and justification of pricing. To anyone interested in this scent, I’d highly recommend ordering a bigger size than 1ml! Lastly, I would like to apologize for my earlier accusation of being given the wrong sample. I did not read the designation (“Pour Homme”) of the product correctly when I ordered. I am terribly sorry for this mistake. To fellow shoppers, please read the description carefully before placing your order! Overall, I would recommend the Decant House and encourage all to reach out to their customer service team should you have any questions or concerns!
By Brianna H.
Response from Decant House· Aug 16, 2023
Hello Brianna, Thank you for taking the time out of your day to review our products and services. We believe there are misunderstandings in your comments which I will address one at a time. Before I start, thank you for your kind words on our shipping and processing times. We work tirelessly to achieve the response you provided. Delina Cost vs Quantity You are correct, this fragrance is expensive. In fact, it is $210 for 75ml. If you do the math, that is $2.80/per ml. Your order consisted of a 1ml sample for which you paid $5.99. We run a business to make profit. This profit allows our employees to put food on their table while keeping operations flowing. We believe the cost vs quantity is very fair. Consider checking our competitors’ prices but prepared to be even more shocked. Dolce & Gabbana Summer Vibes Pour Homme Once again, you are correct. D&G are known for putting out two versions of their summer flankers. A masculine and a feminine. Hence, Pour Homme and Pour Femme. You purchased the Pour Homme version. We do not carry the Pour Femme version. This is why we put the gender designation in the title of the fragrance. These misunderstandings are understandable and if you would have taken the opportunity to experience our awesome customer service by email or phone, we would have been just as happy to explain everything. We encourage you to verify this information for yourself and ask if you could update your review accordingly. We are also providing a full refund as a courtesy. Take care. Regards, Drew
Products came in a timely fashion, all products were as shown.
By Dominik
