Decant HouseReviews of decanthouse.com

Response from Decant House· Jan 16, 2026

Hello Martin, Edit: Thank You Martin! Really appreciate the update. Give us a try some time. Take care. With all due respect, you have us confused with another company. This happens more than we ever would have thought when starting this business. Customers often purchase from multiple decant companies and when a problem occurs we get emails out of nowhere making demands when we are not even the company they purchased from. Such as refunds, damage, etc. Like, what? For all those reading, we have never refused a replacement. When a broken or defective product is received by a customer, we ship a replacement the very next day. In addition to the replacement, we also include a free sample (for your trouble) plus ship the replacement 2nd day air so you do not have to wait. We challenge this customer to contact us and prove their claim. If we were so nasty and unhelpful as this customer claims, how do we have such a high review rating? So we ask the customer, please check your emails. We have no communication regarding your issue. If you are reading this, please confirm your information and update your review. Regards, Drew