Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
490 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
DBZ-Store (dbz-store.com) has 490 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
490 approved reviews, newest moderated first
Ordered 3 handheld fans, which after opening 1 of them didn't work. Returned after 4 days as fan still not working!!! Item was sent back on 11th July, was received by DBZ Marketplace on 15th July......still waiting for my refund!! Avoid really bad company.
By Angela S.
I’m unable to return my dress as there is no confirmation or order number for it , will not he ordering again
By Breege Mc G.
I’d rate it lower if I could. Ordered a child’s bed and want to return it. Have sent emails with all the relevant details and have heard nothing. I’ll be taking it back myself if I can. An absolutely appalling service and I’d never shop on line with them again and would urge any others to avoid this company too.
By KERRY H.
Received a cheap and nasty pound shop product. Customer service just kept asking for videos and photos. Wouldn’t supply a return address. This went on for a week. Opened a PayPal dispute. They got the return address. Horrendous service horrendous product.
By Lyn L.
Purchased a fan through the Debenhams website. It was apparent something was wrong with it when we first turned it on due to a terrible noise. Emailed the company 3 times via the address given by Debenhams, asking to return it with no response. In the end I took it apart & you could see it hadn't been put together correctly during manufacture. Managed to fix it, but very disappointing we never heard anything from the company. Would not recommend the company or purchasing anything through Debenhams.
By Mr H.
Ordered next day delivery and it’s three days so far. Customer service ignore you totally. It’s ok, I’ll do a charge back on all of it once I’ve got a week of ignorance from CS. All this does is send this awful company back into administration sooner or later. Why do people bother running a business? Because they’ll get bailed out or write off their debts because they have nobody to answer to. Do not order from this disgracefully run “business”.
By reeledandskinned
If I could give a zero rating, I would. Paid extra for next day delivery...day 3 and I'm still waiting. Evri app says they are still waiting for the parcel. Customer Service is useless. How these businesses are allowed to trade is beyond me. Avoid like the plague!!!
By Mrs Margaret M.
Why is this company allowed to trade?? I have been trying to arrange a return of an incorrect order. Impossible!! I have gone through PayPal which seems to be the only way of communicating. They keep trying to send the courier to my old address even though I have given my new address !! Idiots! Scumbags! Scammers !!
By Guest
