DbackdropReviews of dbackdrop.com

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The Fair Hearing score

4.1/ 5

Great

404 reviews

Dbackdrop4.1Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Dbackdrop

Dbackdrop is an online company that provides photography backdrops with reasonable price and excellent service.

Dbackdrop (dbackdrop.com) has 404 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.

Also known as: dbackdrop.com
Website: dbackdrop.com
Category: Photography
Listed on The Fair Hearing: 2026

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Dbackdrop reviews

Showing 11 reviews with 2 stars · Clear filters

Oct 24, 2026
Very poor customer ‘service’
Very poor customer ‘service’, and horrible and useless tracking
By keith L.
Oct 23, 2026
Delivery was slow
Delivery was slow, later than expected, and I had to request support to provide an update as it was stuck at “label created” for over a week
By Pacific Elite S.
Response from Dbackdrop· Oct 24, 2026
Dear customer, We’re truly sorry to hear that your order arrived later than expected and that the tracking status remained at “Label Created” for over a week without further updates. We understand how frustrating it must have been to reach out to customer support just to get information about your shipment. We sincerely apologize for the delay and the lack of timely communication. Please contact our customer service team at [[email protected]] with your order details. Our team will review the shipping issue carefully and do our best to provide you with a satisfactory response. Thank you for your feedback. We will continue working to improve our shipping updates and communication to provide a better customer experience. Best regards, Dbackdrop Customer Service Team
Aug 5, 2026
The actual backdrop was good but the…
The actual backdrop was good but the color was off from the actual picture that was show, it was suppose to been more ivory than a taupe color, and also you need to give people updates or tracking numbers(that works)to show when to expect the items.
By Yulvonda D.
Response from Dbackdrop· Aug 7, 2026
Dear customer, Thank you for sharing your feedback. We’re glad to hear that the actual backdrop was good, but we’re very sorry that the color did not match your expectations and appeared more taupe than ivory. We also apologize for the inconvenience caused by the lack of clear shipping updates or a working tracking number. We understand how important it is to know when your order will arrive. Please contact our customer service team at [email protected] with your order details and photos of the color issue. Our team will review your case carefully and do our best to provide you with a satisfactory solution. Thank you again for your feedback. We will continue working to improve both product accuracy and shipping communication. Best regards, Dbackdrop Customer Service Team
Mar 2, 2026
Looks Are Deceiving
The backdrop I received was not nearly as beautiful as they make it look on line, The colors on the website were brilliant, and the one they sent is mostly brown. I’ve emailed them several times and never got a response. Really disappointing. Would NOT recommend!!!
By Carrie R.
Dec 9, 2025
Sub-par Product and Return Policy
Positives: Lisa was very courteous. Product arrived on time. Negatives: Product was seriously sub-par and unusable. Company made it extremely difficult to get my money on the purchase back. I ended up settling for $70 out of $129 because "You know most online business are low margin.". I will not order from this company again as they do not stand behind their product.
By Julie J.
Mar 3, 2025
I placed my order Jan 30
I placed my order Jan 30. It is March 3rd. Still have not received it. I don't recommend Dbackdrops. Not pleased with delivery time. It's bad when the request for review is sent before the product is even delivered. That should tell you something. Sorry. Never again.
By customer
Response from Dbackdrop· Mar 4, 2025
I am very sorry that I have caused you so many problems and inconvenience. We contacted you and explained the reason, if you have any question, please email us
Feb 9, 2025
Not as expected
The backdrop image was poor quality and did not look like the advertised version. I expected a higher quality printing job on the backdrop fabric. The florals were blobs with fuzzy outlines, the arch was too light and not well defined.
By B.L.Thao
Response from Dbackdrop· Feb 10, 2025
I’m sorry to hear that you are unsatisfied with the backdrop, we contacted you and will solve the problem soon. Sorry for giving you an unhappy shopping experience.
Jan 5, 2025
It didn't really look like the image on…
It didn't really look like the image on the website. The website had more color, the one that arrived is mostly black.
By John
Response from Dbackdrop· Jan 6, 2025
Hello, I am so sorry for making you unsatisfied and unhappy. We contacted you and will solve the problem ASAP. Sorry for giving you an unhappy shopping experience. Lisa

DbackdropReviews of dbackdrop.com

Rating distribution

What customers rate

About Dbackdrop

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DbackdropReviews of dbackdrop.com

Rating distribution

What customers rate

Dbackdrop reviews

Very poor customer ‘service’

Delivery was slow

The actual backdrop was good but the…

Looks Are Deceiving

Sub-par Product and Return Policy

I placed my order Jan 30

Not as expected

It didn't really look like the image on…

About Dbackdrop

More in Photography

Picsqueen

Nations Photo Lab

Bumblejax

Dream Art Portrait

Dbackdrop reviews

Very poor customer ‘service’

Delivery was slow

The actual backdrop was good but the…

Looks Are Deceiving

Sub-par Product and Return Policy

I placed my order Jan 30

Not as expected

It didn't really look like the image on…