Dawson JonesReviews of dawsonjones.com

Lied about shipping, costed us an extra day of closing business, aweful quality shelves, will never reorder again. When contacted rep about being unsatisfied, the sales rep emailed saying to call him Monday, instead of him calling us to apologize.

As a business owner, I never like to leave reviews because I understand things happen and someone should always be given a chance to fix a problem. However, I have gave to many chances and I do not like false promises. Back in May 2017 we spent over $4000 and we went to pick up our items. After getting back to the new store and unboxing and putting items together we were missing the drawers, glass and hardware to two cases. After calling for months and getting a runaround. I decided to give up on the lost cause. On March 20, 2017I got a email from Trust Pilot asking me review my purchase. I Left a negative review and recieved a phone call asking to call a Mike. I called Mike and explained and I was asked to send pictures. I was told they would just send two new cases. Well now it was June 5, 2017 and I called back and Mike said now he might just send his guys down to look at the cases but i was told me he would check into everything and call me back. Today is June 19, 2017, I still havent received a phone call, email, or two display cases they were going to send. This has been a waste of my time, money and has affected my business by not having the display cases that were needed when we designed the store. So buyer beware.

I've been shorted on orders and had to call them multiple times. They never tell you if they're out of something. Even their website won't tell you and will still let you order it. It's been months since my last order and they refuse to follow up unless I press the issue. They still have never gotten the item back in stock. I was not able to get a refund the first time I called cause I felt uncomfortable giving them my card number over the phone. I used them because they were cheap and fast but it's not worth the constant shortages and terrible service.

Left review before and they called and said they were going to fix things....but months later still nothing. Have cases with no glass....waste of money

Good service

Very bud service and expensive

When I went to the store to pick up my package they told me they were missing a few items and that they would send those things me when they got them in.... it’s been almost a year and I still haven’t got them..

not willing to help, lots of tension in check out area. don't know if I will be back.