David's BridalReviews of davidsbridal.com

Hi I have just been at your store in Braehead with my daughter to buy 8 bridesmaid dresses and 2 flower girl dresses. The assistant who served us was excellent. However, the woman perhaps the supervisor, who was walking about with an ear piece in was very unwelcoming. Felt we were just making her shop untidy. The assistant as I said was great and we were happy with our purchases. Mother of the bride x

I went to David’s bridal at Westfield Stratford by myself on a whim as I had been unable to try some of the styles I liked in other boutiques as they were all too small. David’s bridal has the sizes and I didn’t have to limit myself as to which dresses I could try due to size. My consultant was Augusta, and she worked really hard to help me find what I wanted and I must have tried on 10 dresses in the hour and a half slot. Augusta also took photos for me as I had no one with me. Another lady on the floor (I didn’t catch her name) was also really helpful with suggestions and accessories. There was also no hard sell which I appreciated. That said, some of the dresses on the racks that I wanted to try Augusta said were being discontinued so no point in trying them. That to me begs the question as to why they are on the floor in the first place unless they were samples to sell. Also, the quality of the dresses was not too notch (I didn’t expect it to be, but also expected the prices to be lower as a result and was surprised when they weren’t really. The cheapest dress I tried was £850 and the most expensive £1200, which is comparable to the other shops I visited, but those dresses seemed better quality to me). All in all worth a visit and the staff were excellent. Stock maybe not so much!

Amy at the Orange, CT location is the best consultant ever. She has made the impossible possible. She treats me like I am her only customer by being available at all times. Thank you for being the BEST ❤ Michelle Johnson (Bride 2019)

I went to David’s Bridal in Watford & was really pleased with the amazing customer service I received from Karen. It was only Karen’s 10th day in the job & I was really impressed with her knowledge and helpfulness in finding me the perfect dress. It was an absolute pleasure to come in for an appointment and it made my entire experience really enjoyable. Would highly recommend David Bridal in Watford & Karen. I look forward to returning for my alternations later this year.

Just got off the phone with a store manager on David's Bridal. I decided to drop out of a wedding last minute because I will be flying internationally. I am sitting on a final sale bridesmaid dress that I do not need. In 2019, customer service in other apparel companies have been elevated to accommodate the needs and satisfaction of the customer. I would assume that David's Bridal would be no different. If something is not satisfactory, a means to accommodate the customer should be of first priority. For example, giving a customer store credit. If the person no longer has need for the dress, at least permit them to have store credit online or in-store. The operations in David's Bridal is antiquated and inefficient. The retail location and the Dot.Com store are not linked and are treated as separate entities. That is such an archaic approach to running a retail clothing brand. NOT TO MENTION, David's Bridal (unless you get it altered) is not a customizable purchase. They act like they've sent the order for the garment to be specially made and sent to the dye house for a custom color. If it was a customized, altered design, then of course it should not be returned or exchanged. However, all their styles are sitting in a warehouse somewhere collecting dust, ready to be sold. It's not a big deal to enable in-store or online credit. Onto my next point, David's Bridal is the mass market supplier of Bridal apparel, not some high end store. Most of their customers are likely to be on a budget. So when they are denied means for store credit, that David's Bridal knowing that they can take advantage of this consumer market and think they can get away from taking their money. There is no fostering of customer relationships or honest store policies. It is antiquated, wasteful and does not follow sustainable, compliance standards. Do NOT hop at David's Bridal. Especially the location on W Pico Blvd in Los Angeles, CA. Save your money for a store that has a more accommodating, relevant return policy and isn't still stuck in the 90s in the worst way.

Thank you to Courtney for being patient and helpful in finding the right bridesmaid dresses for my sisters wedding in November. It was a fun experience and she provided quick service!

I recently order a bridesmaid dress and was very upset with how it came in the mail to me. I paid a good amount for that dress and it took forever for it to come, but it also came in a thin bag packaging that could have been easily ripped. The dress was not very well protected :( thankfully it wasn’t damaged other than being extremely wrinkled.

we went to the natick store and asked to browse for a mother of the groom dress we were told we couldn't browse the manager wouldn't let us the store wasn't crowded. so i dont understand needless to say you have lost a costumer