David's BridalReviews of davidsbridal.com

I Had an amazing day at David’s bridal in Watford. Thank you once again to Georgia for her amazing service today and making me feel so comfortable in picking my dream dress you are truly an amazing stylist and made my experience wonderful. Love Saira x

Buying your wedding dress should be a wonderful experience - a moment that lasts forever for the bride. Initially, my fiancée had the experience and was sold the dream. In reality, I think she was more than likely sold a lie from start to finish. A lie that the store doubled down on multiple occasions stacking lie after lie on top of each other. Everyone willing to blame everyone else but nobody actually willing to take any ownership to resolve any issues. Mistakes happen, with clear lines of communication and actions this can be resolved - the only thing clear in this instance is that they had no real interest in doing so. My partner arrived at the Watford store for her initial visit - she tried on many dresses and at this point the service was good. She did not manage to find a dress that she wanted and the staff mentioned this 'new dress not for sale yet only available in America' - WOW this made her feel special. Until she googled it and found out it was in the discount section over there and probably was not on the shelf in store anymore because it was old stock. Anyway that was overlooked because the dress was the one. Well, visit one ended happily - the dress was chosen and my partner arranged a second visit to show her mother the dress. She drove the hour and a half journey for the third time now eager to show her mother the dress. She arrived at the store and they could not find it. They tried to tell her it was a different dress she had liked (I mean come on) and my partner had to mention that they found this fresh from America dress out back. Sure enough there it was (staff were utterly clueless - had no idea what dress she liked). Relieved that the dress was still there and under the promise that getting the dress would not be an issue, we paid for it. Here we go to visit three - my partner arrived again at the store to finally collect the dress of her dreams. Feeling that not everything was right, she tried the dress on. Sure enough, they had ordered the wrong size. My partner insisted on trying on the dress they had in stock - this fit perfectly and was the correct size - all the staff had to do was order literally the same dress as the one they had - how do you even manage to mess this up? Heartbroken, my partner returned again without the dress. This time it was on the promise that the correct dress had been ordered from America whilst she was in the store. Frustrated but hopeful, she left the store. She was told that she would be informed on multiple occasions updates regarding where the dress was. She was told she would receive email's and calls - over a week passed and she heard nothing. She had to do the chasing again. When she questioned why they could not ring America she was told it could take up to 2 hours to get through or a response - something they magically managed to do in 5 minutes the week before when she was in the store. Finally, the manager of the store calls - the dress is in. Despite having previously told us on the phone they could not give any updates earlier in the day on more than one occasion. Finally my partner has piece of mind. No wait, she phones back moments later to ask 'why had she ordered the extra length was it because of her height or to do something with it' - she insinuated this was because there would not be any time to alter it. Today, we were contacted to ask if my partner wanted to order a 12 extra length despite the manager already telling us it was here. My partner then called back to check the confusion and someone reassured her 100% the dress was in store. Somebody then called her a little while later to say that the dress has been incorrectly ordered and that the extra length can not be ordered - despite being told it had and it was there. So here we are, my partner either has a dress that is too short or we have to get a refund and try to find a new dress with a quickly approaching deadline. Avoid like the plague, unless of course you like being lied to, manipulated and people wasting your time.

Jess was what made our experience 'great'. She was fantastic so helpful, patient and friendly. We left David's feeling very excited about our next appointment for our Bridesmaids dress fittings. From: Georgina, Claudia

Be wary of the return policy which is a paltry 7 days! And please don’t expect to be assisted by a human being. I waited FIVE HOURS for a return text. Yes, a “customer service” text. Will never shop here again.

I can’t tell you how disappointed I was with my bridesmaid dresses, they arrived extremely crumpled & smelling musty. While I was in store collecting them I raised my concerns to the lady who was helping me & she said that was just the way that they came! I would never use them again or recommend them & I took my business elsewhere to purchase my wedding dress. Thankfully the lady at the boutique where I have purchased my wedding dress has offered to steam them free of charge because she could see how disappointed I was.

Please avoid. They say there'll always be one supplier who causes a massive headache for your wedding and for me it was David's Bridal. To sum up the whole miserable experience, it's mixed messaging at every step, especially as concerns cost. We'd be told one thing, and then at the next step be told we were wrong and couldn't have what we'd been told (for example, dresses could be collected and there would be a 14-day exchange window from that point... they wouldn't agree to that even though it's on their website, receipts, and on a sign on their counter). The managers send the junior staff to do their dirty work and won't talk to you. Dresses must always be collected within specific windows on specific days - do not factor at all the realities of women's busy lives and expect you to arrange everything around them. My sisters work full time and two have babies, even so there was zero flexibility- disgusting treatment of working mothers. Unhelpful and upsetting experience. It's a shame as the on-the- ground staff who do fittings and such are very helpful, but the organisation itself is rotten to the core, and the management is appalling. Not to mention costs completely inflated and always higher than quoted.

Re Stratford westfield Terrible management. They don't have any flexibility for you to book an appointment at a convenient time once you have paid for dresses and alterations. I work full time with a young baby and cannot attend on a Thursday or Friday to try on my dress so they told me I'd have to get someone else to pick it up and sign a waiver to confirm they won't help if their alterations haven't been done correctly. They also lied about costs of alterations so we were caught out after we had already agreed to the alterations. There have been a few incidents like this whilst dealing with them and it has been really upsetting for my sister the bride. The staff on the floor are lovely but the management and policies are very harsh and centred around money with no focus on customer experience.

Attended David's Bridal in Braehead today to shop for bridesmaids dresses for 3 of my girls and had the best experience! I cannot stress enough just how wonderful Caroline was, she went above and beyond for us and made the appointment so special. Left very happy after each girl said yes to their dress! Thanks again Caroline, you are a superstar!