David's BridalReviews of davidsbridal.com

Dress was very cheap, material awful. Tried to return it but they have a ridiculous system where you need to obtain a returns authorisation number - tried to do this via the normal route but it didn’t work, then I spent hours on chat to someone who I ended up emailing over the course of a few weeks before they stopped replying to me altogether despite me sending more messages. I also tried emailing their international email address - nothing. The dress cost £180 and I just want my money back. The kicker is every time you go to chat with their customer service robot it talks about how great their customer service is - what a joke!!!!

The return period is way too short and never clear enough. A week to decide a special occasion dress is a yay or a nay is too quick. Some people need to contact family members to help make important decisions... ESPECIALLY FOR ONLINE ORDERS. Stores have old technology (slow and problematic) and poor-quality stock.

My wife daughter and neighbors daughter just left the Danbury store. Out intention was to do 1 stop shopping and buy 2 dresses and be done. The woman at the dressing room was so uncooperative and rude. We’ve spent $600 in dresses in past years with great service. My wife is super considerate and understanding and decided to leave. Good luck to you all.

The only David’s Bridal I would recommend is the one in Springhill, VA as they went over and above to help me with forgetting my dress for my son’s wedding. They found the same exact dress and size and held it for me. On the other hand, the place where I bought my original dress refused to even give me store credit 10 days after purchase even though I had both dresses and the original in the bag with the tags and both receipts to prove it was the same dress. The corporate number directs you to text rather than talk to someone. They promised to help me within 72 hours and I never heard back. So be very sure you like what you buy and whatever you do don’t forget your dress for an out of town wedding because they will do absolutely NOTHING for you.

Shopping for Mother of the Groom dresses. The sales consultant did not know a thing about the products available, nor have any suggestions about dresses. She did not understand the sizing of the garments. She thought a discount was applied to a pantsuit because the pants were missing. In actuality, the entire garment was on sale, and the pants were actually missing. Ended up ordering the pantsuit through the store to get both pieces. It took a manager to clear up the mis-information and get the pantsuit ordered. As I was paying for the pantsuit that was ordered, the sales associate wanted to "help me" place a 5 star review for her. Nice person, but totally incompetent or untrained. Ten days later, I tried contacting customer service for an update on the status of the pantsuit we ordered in the store. Called the 844 number, and after many AI prompts, was told to text my problem to the text line, and then hung up on (I tried this multiple times throughout the next 48 hours that it took to get a text response, and had the same outcome). I texted mid-morning, got no response until 10:00 that evening (after I had gone to bed). One hour later, my case was closed because I had not responded. I texted again the next morning; got no response until 7:45 pm. Currently the garment is expected to arrive in the store in another week, and no, I cannot cancel it at this point in time. I have to wait for it to show up at the store, then return it. In the meantime, my credit card has been charged for the pantsuit. We will see when it actually shows up. Customer service is NOT a priority.

I’d give a no star if I could. Only person in this experience that made it enjoyable was the stylist at my David’s bridal in Fort Worth. Absolute garbage from here on out. A lady that had no interaction with me whatsoever came up to me right after I was crying about “saying yes to the dress” to give me her business card for alterations. Interrupted my moment and memories for years to come with a sales tactic. I understand if you want the business but that was not personal at all. I go home and once I get money for the dress I buy it online. Huge mistake don’t ever buy online. March 28 they take the money out and it’s processing (money out of my account) dress supposed to be here April 5. April 9 I message because you can’t talk to customer service over the phone. . A person gets back to me through text HOURS later at 9pm and then again at 11pm when I messaged and was trying to solve this around 2pm. Eventually they ignore my messages so I message and restart process on fiancés phone. Now they respond. New delivery now it’s April 19. I had to move so many appointments for alterations. The day I tried contacting them they refunded the money I didn’t realize because I got paid that day. I budgeted as if the dress had already been paid. It’s April 16 and now I’m negative in my account. No warning on redoing or restarting transaction at all. Did not speak to anyone at all and can’t get into contact. I hate this place horrible experience. I need a refund or partial refund I will NEVER recommend this place ever

Placed an order for an "in stock" gown as a replacement gown for prom. Paid $40 additional for overnight delivery understanding it would be 2 day delivery for orders placed post 12 PM. The dress is delayed - cutting into our alteration timeline. It's in stock - I paid EXTRA for expedited delivery. Their TEXT line for customer service doesn't work. (Ain't Artificial Intelligence GRAND) - Their chat method doesn't work - because TWO representatives closed the call without doing ANYTHING to identify the nature of my inquiry. This is classic case of a good business with beautiful dresses - with TERRIBLE customer service and now we are in a major issue.

I would like to give a big Thank You to the Manager Jan at the Aurora Co. Store. Jan went over and beyond with her professionalism, caring,willingness to make a bride happy. I live in Louisiana and had the worst experience with David's Bridal in Lafayette. My cousin contacted the Aurora DB and explained everything that was going to me. I reached out to Jan and my experience changed 100%. I canceled my order from Lafayette not knowing if I was going to get my Jumpsuit in time for the Wedding. Jan had the Jumpsuit in her store in my size. I am so happy to do business with the Aurora DB. Thank you Jan you were outstanding.