No support for nonfunctional software issues
I have been writing the service department for 3 weeks regarding a recent Datacolor SpyderX Pro software update to no avail. I had been using their device for a year or more without a hitch. I initially purchased Datacolor as monitor calibration system since I expected them to be a professional company who stood by their product and offered support and service if needed. Several weeks ago there was a 6.1 software update that refuses to load on my machine, WIN11 PC. I have followed their instructions to remove the old program which was more than familiar to me, so there's not even the older .exe file remaining resident. I have not been able to obtain the older version from their department during this time after 3 requests (counting today). Nothing is on their website to help in this process. I even used our professional IT Service company to thoroughly go through my PC remotely. They also built my PC and upgraded it to WIN11 last year. They found nothing, except to say there is no proper Windows protocol in the software delivery. I have never had such a bad experience in loading software since prior to WIN7 without at least a workaround or alternate upload process. At the moment, I am just left with an expensive paperweight! There has been no offer to repay me for this useless device, or replace it with something that works. I am just looking for a working solution so I can get on with my photographic editing. I'd be happy to retract this posting once something satisfactory can be done.
By FP