Das KeyboardReviews of daskeyboard.com

I know some people will get all about some of the micro things, that don't even phase me. But I did something weird to my keyboard today, and had to reset it. It took me a little bit to figure out how to do that, and in the meantime, I panicked, which means I really love this thing. I had to use a substitute one for about 20 minutes and it drove me nuts. Reviews are opinions, and my opinion is this is worth money.

Finally got my hands on a Das Keyboard 6 Professional (Cherry MX Blue), and though it's only been a day or so, it's the best-feeling, most satisfying-to-use keyboard I've owned. We'll see about longevity, but so far, so good. My issue is that they gouge you on shipping costs. Got the keyboard, come to find there's no palm rest, so fine, went to their website to find one compatible with the 6 Professional. They seem to have some consistent and persistent stocking issues, so only a refurbished rest was available. $10.99. Cool. Shipping cost? $16.50. Are we being serious? Is it made of solid gold and weighs 55 lbs.? Come on. It's enough to turn you from a fan to an adversary pretty quickly. Still bought it, because I want it, so I'm kind of stuck. Bottom line: I think they make a good keyboard, but they do their customers dirty by gouging them on shipping for little items like a palm rest. Be better, Das Keyboard.

I was talking to a friend the other day about how great and responsive my keyboard still is, and halfway through the conversation I realized this company earned a review from me years ago. I have a Das Keyboard 4 Professional Soft, bought back in 2020, and it has been my daily driver ever since. Between engineering work and gaming, this thing has taken millions of keystrokes over 6+ years, and the keys are still soft, quiet and precise. The keycap legends have barely worn. The moment that made me a customer for life: after years of use it got dirty, so I did something I probably shouldn't admit, I washed it in a bathtub full of water. Unplugged, of course. I let it dry for two full days, plugged it back in, and it worked like a charm. Still does. I'm not saying you should try it, I'm saying this thing survived it. I see recent reviews here about faulty units and slow support, and I don't doubt those experiences. But as a long-term data point: this is the closest thing to a lifetime deal I have found in hardware. Buy it once, use it forever. Best money I ever spent on my desk.

I bought a $159 (black Friday sale) Das Keyboard 4 Professional (Order #60212). Within two weeks, I was having issues. About half the time my PC wakes from sleep, the keyboard is dead and I need to restart the computer. Their help desk gave me lots of suggestions, but nothing solved the problem. Now they've told me on on my own and essentially that my brand new expensive keyboard is a brick. The poor product quality is bad enough. It's even worse that they don't stand behind what they sell.

After a negative experience with double typing that worsened to a degree that was not ok anymore I decided to give it another shot. Second one had the same issue after just over 2 years. I expect a keyboard this price to last longer. I'd say avoid even though they look and type good.

My 5QS keyboard quit displaying key lighting suddenly. However, my attempt to create a support ticket on the Das Keyboard website was an impossible task. I attempted twice (lots of info, which is proper), and each time, I was told that the creation of the ticket failed, and that I should contact support. The only way to contact support is via a ticket. Seems I read something similar in Catch 22.

I bought three of the same keyboards straight from the website. One of them had a key-chattering issue that essentially made the keyboard unusable. I received no support other than a recommendation to clean the keys. Terrible customer service. The other two keyboards still work fine, but 1/3 defective doesn't make for quality products.

TL;DR: Decentish keyboards albeit over-priced, completely 100% incompetent customer service and product support. Steer clear; better yet, build your own mechanical keyboard or go buy a Ducky. I'm not at all impressed with what's been offered through Das. At the time of writing this, most of their keyboards are offered in a rather dull selection of standard Cherry switches. Though switches may just come down to a personal preference - their customer service, and pricing however isn't up for debate. Keyboards at this price range to come with low-quality ABS-keycaps is a joke. Their customer service is COMPLETELY brain dead, and incapable of helping you with even the most simplest of tasks. I've been trying to get READILY ADVERTISED ON THEIR WEB-PAGE SPARE PARTS FOR MONTHS, and they're incapable of setting up an order to do so. Contacting their "distributor" in Germany(what is even going on here?) they told me to go look for a broken keyboard to buy that could possibly contain the spare part I was looking for. Genius. Must be at least 140+ IQ to come up with that solution. Get a lot of broken keyboards that would make that worthwhile, Das? This keyboard company is for clowns, build your own mechanical keyboard. These guys can't help you but take your money for over-priced trash w/Cherry switches, and most egregiously of all, freakin' ABS-plastic trash keycaps. "Please let us know by giving us a rating on the ticket" - links completely absent and removed to do so in the email, just help desk spam weeks later. So here, have a 1-star here you incompetent clowns. I'm never buying another Das product again, you guys can't even support your own products at a premium price point. Go buy a Ducky, or build your own keyboard. Honkhonk