Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
614 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DarkinCloset’s gothic clothing,victorian clothing and lolita clothing are designed for alternative women who understand the highest of chic fabrics, colors and styles.
DarkinCloset (darkincloset.com) has 614 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
614 approved reviews, newest moderated first
I really do love this company because in America it’s really hard to find good alternative clothing for a nice price. Darkincloset has the best customer service of any goth clothing website I’ve ever used. Very prompt with replies. They will always be my first choice for clothes shopping online.
By Craig
BUYER BEWARE - TOTAL FAKE, COMPANY IS IN CHINA, NOT THE UK...to start with... I was looking at a coat on the Dark In Love website, but they didn't have my size. I started noticing that Dark in Love (who's legitimacy I am also questioning) apparently sells their clothing on various other gothic clothing websites, so I decided to look around to see if any other sites had the coat I wanted in my size. The DarkinCloset site APPARENTLY did...and honestly, I should've trusted my instincts on this one, because just looking at the website you can tell that it's not quite legit (for example, there's not really a detailed description of the item). However because they had the same photos with the same model from the Dark in Love website, I thought perhaps they were a registered distributor and went with it. When I received the coat, the first thing I noticed was that it was not fully lined and warm like the description of the same coat on the Dark in Love site - only the upper half of the coat is lined, and the lining is very thin; if you hold the coat up to the light you can see through both the lining AND the velvet. Then I saw that there was no tag sewn in to the color of the item; in fact, you can tell that it has been removed as there are two seams/slits where the tag had been slashed out! And of course, yes, the package was from China, not the UK as stated on the site. They did email me to make sure I received the package, and that's when I told them I would be returning the item. Now they are asking me what's wrong with it, and to SEND THEM PICTURES OF THE ITEM WITH THE TAG STILL ON. Of course a legitimate company would never do this. So after reading the other reviews on here, most likely I will just try and sell the item on ebay or Facebook, and keep it if I can't. I will say that it is pretty and does fit correctly. But I feel pretty nauseous about having given this company $106 of my money, especially during a pandemic. I wish I had just kept saving and given my money to someone worthy on Etsy!
By Suzanne
The shopping experience was fun and easy, the clothing items are great quality, and fit perfectly. Customer service was also very helpful.
By andromina Kali U.
Service to customers is really useful and punctual, good merch quality :)
By Elena D.
Darkincloset has so many good and cheap gothic clothing items! This cheapness however, comes at a cost of the quality of the fabrics in the clothes. It's not awful, its better than costumes at like spirit halloween. Just treat everything as delicate when you wash and don't expect it to ship overnight.
By Amii S.
As a first time customer I had a wonderful experience with Dark in Closet. My item arrived quickly and the quality of my dress far exceeded my expectation. I will definitely/happily be a returning and loyal customer!
By Tatia T.
DarkinCloset offers a great variety of amazing clothes and accessories. In addition, their costumer service is very personal, attentive and kind and the deliveries are remarkably fast. I sure am to continue to be a costumer at DarkinCloset.
By Rafael M.
I bought a dress, it's lovely and it came fast.
By Kira B.
