danubehome.comReviews of danubehome.com

Very Bad Experience – Do Not Recommend I purchased the Dream Spine mattress from Danube Home, uae and unfortunately it has been a very bad experience. The mattress is extremely uncomfortable and caused me severe body and back pain after a short period of use. The quality does not match the price at all, and it does not provide proper support for the body or spine, which is essential in any mattress. I truly regret this purchase and do not recommend the Dream Spine mattress to anyone who cares about comfort and health.

I ordered a chair online which took 8 days to be delivered. While this was longer than expected, I accepted it since the purchase was made during the festive season. The real issue began after I raised a return request on 30 December. There was no update at all until 5 January, despite multiple follow-ups. On my first call, a customer service agent was polite and assured me the refund would be prioritized. However, on subsequent calls, I was connected to Arabic-speaking agents who were extremely rude, raised their voices, and handled the conversation very unprofessionally. The refund was approved only after repeated calls on 6 January, and the pickup happened on 8 January, again after multiple follow-ups from my side. As of 13 January, there has still been no proper status update. The app shows only the initial return request—there is no tracking, no pickup confirmation, no “item received at hub” status, nothing. A customer should not be forced to call repeatedly just to understand what is happening. To make matters worse, I was told that the refund would be credited to the Danube wallet in 7–14 business days, which is unreasonable—especially when I clearly mentioned that I intend to use the same amount to make another purchase. Even the email confirmation was sent only after I demanded it. There is no proactive communication, no system-driven updates, and no transparency in the return and refund process. For a large retail brand, this level of after-sales service is disappointing. Danube Home seriously needs to: • Improve its refund timelines • Ensure professional and respectful customer support • Provide real-time status updates on the app and via notifications Buying may be easy—but returning a product should not feel like a test of patience.

I strongly advise against recommending this company. They are not professional at all and show absolutely no respect for customers. I placed an order on December 27, scheduled to be delivered on January 12, which is today. I received no phone call and no communication from them whatsoever. When I called them myself, they told me they had a stock issue and did not offer any solution at all. Therefore, I strongly recommend buying elsewhere, from professional and respectful companies, because these people have nothing to do with that.

Really customer service is not helpful, the worst service i have ever experienced, they brought my bed with missing parts and they left it and left. I don’t advise anyone to treat with those fake people

Super low quality product. Don't buy waste of money, Total fraud

Becareful buying these products.They are like toys.I took sets to Srilanka all broken and they don't give warranty saying it's physically damaged.When you fix them they break.😭

Worst quality products for higher prices is danube. also worst customer service

NEVER BUY FROM DANUBE HOME Please read me, you will save a lot of MONEY and TIME First i oder chair and gaming desk, they are bad and too small for the price. I request return the samen day, its denied because the deleviry man already assemble it. Order on Amazon and Ikea you can return if you dont like. Two i order BED and MATTRESS, the day before delivery its been rescheduled for TWO MORE WEEKS. I sleep on the floor. I try to contact SUPPORT , they DONT REPLY to mail, whatsapp and phone. They doesnt care. I never see that. If you can't cancel items make a chargeback. It's a shame to scam dubai residents like that.