Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
180 reviews
Dallas Natural MattressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dallas Texas' favorite mattress store and THE source for Natural & Organic Mattresses & Bedding.Sleep. Naturally.
Dallas Natural Mattress (dallasnaturalmattress.com) has 180 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
180 approved reviews, newest moderated first
I came to Dallas Natural Mattress because they use all natural materials. As a chemically sensitive person, I was concerned about the reviews online of the new mattresses that come in a box, having a strong odor, and what a pain it would be to return one if it did. I found the perfect mattress for my situation at Dallas Natural Mattress and the staff was very helpful in answering all of my questions.
By Sheryl
Went in to Dallas Natural Mattress interested in purchasing a adjustable base & latex organic mattress. Spoke with manager Chris, he did not really give me a informative, helpful attitude, was really pushing their “in-house custom” brand. Asked when they were planning on having a “Sale”, he told me, “oh, the only thing that ever happens is sometimes the most expensive brand with throw in a free base promotion”. Went home, pulled up their Website & they are currently running a sale today he NEVER mentioned even when I asked! The price he quoted me on paper for 1 of the mattress alone was $600.00 more than on their website & my next runner up choice was $2000.00 less on their website! I guess being a 57 year old woman put a banner on my forehead saying, Rip Me Off. Really disappointing in this day & time a established retail store in my neighborhood would be so unscrupulous ☹️....
By Lisa
Response from Dallas Natural Mattress· Feb 28, 2020
Ah, the Sale conundrum. This is something all businesses deal with. When We do a sale, it is a manufacturers sale. That means; we typically year round pay the same thing for the products we sell. From time to time, the manufacturers themselves put the items on sale to us, and we then put them on sale to the public. We typically aren't really sure when the manufacturers are going to do this, and the offer changes constantly. So, when we sell something that's not on sale, we pay for it at a certain price. When the manufacturers put the items on sale to us, then we can sell it cheaper. It would be like buying a car at a price, then later seeing they were having a year end sale and trying to get refunded on your purchase when the car wasn't on sale. Hope that makes sense. Either way, we'd love to offer you a free organic pillow of your choice, so maybe you can find some happiness with us. :)
Chase helped me today and he was great and took the time to explain to me about all of the different mattresses! I can't wait for them to come in! Thank you for all your help and patience! Laura
By Laura
Chris was exceptionally helpful. I was having a problem with my neck and needed better support in a pillow. He was able to assess my needs and "prescribe" the perfect pillow! I didn't even have to come to the store but was able to take care of all of this long distance. The pillow was delivered to me at my location and has solved my neck issue completely. A plus is that the pillow he recommended is all natural. Thanks Chris! I'll definitely return in the future.
By Robin
A new mattress was my Christmas gift to myself and I couldn't be happier with my purchase! Customer service was great and the delivery was so easy. Would definitely recommend!
By Jamie Lynn J.
Response from Dallas Natural Mattress· Jan 2, 2020
Thanks, so much for the review & Merry Christmas to you. I'm so glad you are happy with your new Mattress.
Walked in just wanting a new mattress and walked out with a cleaner lifestyle! Thank you Christian for the knowledge and the new mattress.
By Chase H.
Knowledgeable staff and the perfect mattress. Thank you for the best night sleep I’ve had in decades!!!!!
By Walt A.
An incredible store and wonderful mattresses! First off, EVERYTHING is chemical free! As a consumer, this was HUGE for me. On top of that, the mattresses are BEYOND comfortable!! The attentive and knowledgeable staff were amazing, and I highly recommend that anyone looking for a new mattress come here first!
By Jack J.
