We love the massage chair
We love the massage chair. After long hours at work, it's nice to have a chair to help relax and straighten out the lower back. Having the heat available for sore backs helps a great deal.
By Andrew S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
201 reviews
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Daiwa has been a pioneer in personal wellness, which is why we are now a leading manufacturer and distributor of luxury massage chairs in the United States. The Japanese word for “great harmony,” our company name conveys our mission: to help all parts of your body work together and achieve personal wellness through therapeutic massage. The harmony of mind and body is the best way to experience total health and wellness. We have designed our massage chairs to use the most advanced technology based on holistic techniques that have been honed over thousands of years.
Daiwa Massage Chair® (daiwamassage.com) has 201 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
201 approved reviews, newest moderated first
We love the massage chair. After long hours at work, it's nice to have a chair to help relax and straighten out the lower back. Having the heat available for sore backs helps a great deal.
By Andrew S.
Best massage unit out their. I would like a couple more options added to it but still best by far !!!!
By Joey
Wishes: -more neck massage. The chair doesn't really get to the neck. -foot massage to be a little better for shorter legs. The massage is so close, yet so far away. Notice that the massage parts seem louder even though chair is less than a year old. Need to find a time that I'll be home to have it serviced Overall, family loves the chair. Great place to relax and take a nap.
By Darcy
We finally bought the Pegasus 2 Smart Chair this year at the San Diego fair after trying the chair out at the fair for the past 6 years and it is one of the best investments we have ever made. My husband and I both have used the chair for hours every single day since it was delivered. Recommending it to everyone we know. We love it! Top of the line product!
By Catherine T.
Voice activation not working properly
By Rolando R.
Response from Daiwa Massage Chair®· Sep 13, 2019
Mr. Reginaldo, Thank you for your feedback! A few of our newer models did have a minor software bug that impacted the voice command feature but we are pushing out a fix as we speak! Please get in touch with us and we will be happy to assist you. In the meantime, please use the remote controller without the voice feature--just for now, until we get things sorted out. Thank you for joining the Daiwa Massage team! - Daiwa Massage Customer Care
I've had the Daiwa Legacy massage chair for over a month & have found it to be an excellent purchase.
By Dennis B.
i would like more massage in neck area and thigh area
By Paul & Connie J.
This is absolutely the best massage chair I have ever sat in. The Extention setting is great.
By Howard H.