Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
692 reviews
DAI PostSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in Melbourne, Australia, in 2000, DAI are e-commerce parcel delivery experts. We’re the preferred partner for the world’s leading brands, managing international inbound parcel delivery from the US, UK, Europe, and Asia into Australia, New Zealand, and Singapore.With millions of parcels delivered successfully each year, we pride ourselves on reliable, accountable, and cost-effective delivery services that enhance the brand experience of our customers.
DAI Post (daipost.com) has 692 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
Showing 242 reviews with 5 stars · Clear filters
Did not receive parcel but had excellent communication to try and rectify , ended by getting refund from seller i think it was a problem with delivery person on that day and DAI post were looking into it
By vera F.
My experience with Daipost was made easy with the help of Jenny Gamusaran Consumer Care Rep.My parcel had been addressed incorrectly Jenny worked at getting in touch with me,got the right address & I received my parcel
By Maureen E.
Jella Nabua was super reliable and consistent. Jella didn't miss a beat, and I hope the DAI post acknowledges and rewards her for outstanding customer service.
By Bella.S
A massive five-star review for Mary Joy! She was incredibly helpful, polite and went above and beyond the extra mile to ensure a smooth and perfect delivery. Her exceptional customer service and lovely personality turned a problem into an amazing chat with an amazing human. And turned 2 missed deliveries into a fantastic experience. Employees like Mary Joy are hard to find, and her hard work was genuinely, deeply appreciated.:)
By Rachelle
Scott Jala was very helpful and is a credit to DAI Post. I would definitely use DAI Post again due to staff like Scott.
By Michael
Scot was great at communicating with me and dealing with goods held by customs.
By waterwisepclive.com.au
If it wasn’t for the understanding of ou Customs Officer Scott Jala I would have lost my products. My first parcel arrived at Customs & due to the lack of interest I from the 1st Officer it was rejected! The US company re supplied the order & Scott was so helpful, not only reading my emails but he came back in contact with me & listened to the reasons why I received a second parcel! As it was a replacement to the 1st parcel that the US company replaced - he was so understanding & went out of his way to get the story correct. Well done Scott- you are a marvel. Thank you. Beverly
By Beverly K.
An incorrectly addressed package was redirected to the correct address by this courier once I contacted them
By Yusuf B.
