DAI PostReviews of daipost.com

Made a quick call to reschedule my delivery and was done quickly. The reschedule was meant for next week but to my surprise it came the next day.

I want to express my heartfelt gratitude to the team at DAI for their exceptional assistance with my recent delivery. A special thank you goes to Jay Hilaria (Consumer Care Representative), who went above and beyond to help me, as well as his amazing colleagues, especially the female staff member who kindly answered my calls twice around the New Year period. I was learning how to use parcel lockers in Australia and had ordered an item from the US. Unfortunately, the initial delivery attempt couldn’t access the locker, and I was worried the parcel might be returned all the way to the US. Thanks to Jay and his colleagues’ persistence, professionalism, and incredible customer service, they ensured my parcel was successfully delivered to me. Their prompt communication, patience, and understanding during the process were truly outstanding. I’m so thankful for their hard work and dedication, and I couldn’t be happier with the outcome. The only negative was the long waiting time on the phone.

I contacted Jay at DAI Post after my parcel was unable to be delivered as it was determined to be unsafe to leave the parcel at the property. I really appreciate that fact that DAI Post did not deliver the parcel as it would have been delivered to the neighbouring property. This happens regularly due to the confusing street names/number. Jay was able to track my parcel back at the warehouse and facilitated email communications between myself and the delivery driver where I could provide clear delivery instructions including photos of the correct address and location of where to deliver the parcel. Jay helped to process the re-delivery as a matter of urgency.

Customer support was good but package was delayed

After reading all the reviews I was shocked. I thought I wasn't going to get my package but every thing went well, Clayton from customer care helped me a lot, she helped me re-direct my package as it was delivering, it delivered to the correct house with no issues.