DAI PostReviews of daipost.com

ridiculous service. They have had 3 of my parcels for a month and can’t even provide an update or tell me where my parcel is. It’s really ridiculous. I’ll not be buying from this particular company again because I won’t deal with DAI Post again

Parcel missing, customer service useless

Terrible attempt of delivery and very slow customer service. As DAIpost works as a third party "final mile" delivery company. The best thing to do if contact the actual freight company that subbed the job to them and complain. Also contact the sender and request they do the same. Consider contacting the ACCC over refusal to deliver and/or stolen parcels.

You use their tyracking number, and they cant find it. Been waiting 3 weeks and still no sight of parcel.

This past month I have had three parcels that failed to be delivered to my address, and were instead sent to a facility in Westmeadows VIC. I contacted DAI to have one of the parcels sent to a post office or news agent in my local area which they agreed to do, and I also called them a few days ago to organise a pickup for the other two parcels. I have got a notification that they were ready to be picked up. However, they were located in Westmeadows which is a 49.6km long journey from where I live. I don't know what ells to do now as this is too far away and this is not what DAI had promised me.

DAI has very poor customer service and very complicated clearance and assessment process. Please do not use this courier. Also why is overseas companies (eBay/DHL) contracting DAI to delivery in Australia? ***ANOTHER major note*** Scammers also use DAI emailing (copying) DAI information and try and fish you into handing over personal information/data/records.

This company is worse than snail mail. My parcel, having been cleared by Sydney customs, and received by DAI on 05 January, will only arrive on the 12-14 January. I have used many different courier companies, but this is by far the worst. Even though the DAI depot has received my parcel, it's sitting in its warehouse for final clearance (this in spite of Customs having clearly the parcel). Having been given a delivery date by the company, I bought the item from, this has not occurred (it should have arrived this week - 05- 09 January). I phoned support but they were of no help. No initiative in trying to speed up the process. Stay away from this mob, they are worse than snail mail. It's an appalling service for a courier company in today's world. Amazon leave them for dead. Very disappointed.

I was home all day. Did not ring the bell, call or left a card. Tracking showing attempt delivery, could not leave in safe place even though parcels are authorised to be left. They simply say they were unable to leave the parcel and then take it back to their depot returning to sender. Just like everyone’s experiencing, believe DAI Post never deliver my parcel and now using it as a leverage to obtain further payment. This company is dodgy as! Had I knew Yesstyle is using DAI post to deliver their goods, I would’ve avoided Yesstyle. Avoid DAI post and any companies using them. You won’t receive your parcels and it’s a guarantee! I lost $140 of the goods!