Poor customer service
Unfortunately, I will no longer do business with this company as of today. I bought some of their hats in the past liked them and the fit was nice. I received one as a gift this Christmas that was a different fabric than the previous ones and it does not fit. I reach out to customer service to see if I could exchange it for store credit (to continue to give them my business). They notified me they would not do so, which means that I am stuck with a product I can’t use and my wife wasted her money. Not only is this frustrating, but the email response I received was addressed to another person. Thus emphasizing the lack of customer care and service. As someone who has repeatedly purchased your products for new fathers within my command and my church, I find this outcome deeply disappointing and unacceptable.
By Jose G.