CysterWigsReviews of cysterwigs.com

They closed shop and stopped selling name brand wigs. They haven't been in business since 2021-ish. I don't understand why people still feel compelled to go to Trustpilot to give fictitious negative reviews that personally attack the owner well after the store closed. I was a customer back when they were in business and loved the experience. Look at all the 4 and 5 star reviews before they closed. I am not alone when I say that I miss this store. I miss their wigs. And, yes, I miss Heather (the owner), her bubbly personality, and her enthusiasm for showcasing the wigs. I wish she would make videos again. I can see why she probably decided it wasn't worth the trouble of dealing with the toxic Karen elements of the wig fandom on YouTube. I've never left a TP review before. However, I miss this store and thought it deserved to be stated. Heather and the folks at CysterWigs (particularly Nigel) were always very nice and easy to work with. Sigh. It's a moot point now that they're gone. I miss their fun original wig styles and colors too!

Has 446 reviews 88% 5 star yet 1.4 star average?

SCAM FRAUD THIEVES. I ordered four wigs in June and immediately returned them since they did not work for me. I waited for my refund and finally received an email from Nigel on July 25, 2024. He said there were some issues with my refund but none of my banking or contact information had been changed, so I don’t know what the issue was. After multiple replies to his email and receiving no response, I have filed a complaint with my fraud department at my credit card company. BTW, NONE of their contact info works- no replies to customer service emails and when I dial their phone number, I’m asked to give a security code??? I am out $309.78 and I’m completely done with this company. Going back to wigoutlet.com and never looking back.

I was once a regular and satisfied customer of CysterWigs.com, aka, HairKittyKitty.com for about 5 years--that is, until November, 2023. It was during the site's "Black Friday Sale," when I purchased several wigs, and was shipped the wrong wig instead of one I originally ordered. I immediately contacted CW/HKK via their customer service email and phone number to try to get the problem resolved, but their "Customer Service" is non-existent. The business, if it even deserves to be considered a "business," apparently has no working telephone number and is poorly-managed, at best. After a frustrated month of NOT being able to get ANY assistance from CW/HKK, I filed a formal complaint with both the Attorney General of Georgia's Consumer Protection Division and the BBB of Northern Georgia. Unfortunately, for the Attorney General of Georgia's CPD, my complaint did not meet their criteria for further investigation into CW/HKK's business practices. As for the BBB, since CW/HKK is not accredited with their organization, the most they could do for me was to send a letter directly to their business address and inform them of my issue. Naturally--since "the lights are on, but nobody's home" in regards to how CW/HKK manages their business--they did not bother to respond to either the BBB, or me! I then contacted my credit card company, and they refunded the cost of the wig that I did not actually receive. I thought I could finally put all of this to rest, but . . . WAIT! THERE'S MORE! In May, 2024, out-of-the blue I receive an email from none other than CysterWigs/Hair Kitty Kitty that they were finally going to ship the correct wig to me--after the nearly-six months of unnecessary hell that they put me through. Really? No.Thank.You. Besides, I had technically already received the money back for this purchase via my credit card. Once I did receive this unexpected package, I immediately REFUSED it and had it sent back to CysterWigs/Hair Kitty Kitty. I'm done!

All info, address emails & ph # all incorrect, no way to reach this company. Sent wrong wig, attempted to notify their "customer service" via email &/or phone ALL info was wrong. Buyer beware.

I ordered a wig Sept. 22nd. It arrived the 28th but the color was too light and the cap came to a point at the crown. It was returned appropriately, by UPS on Oct. 6th to the address provided. The website showed it as returned and that a refund was due, but I never received it. When I tried to contact customer service, I got voicemail and no call back. After that, the phone was never answered. I emailed and got a reply from Nigel, affirming the delivery pic was of their doorstep. He assured me he was processing my refund immediately. That was Nov. 7th and, despite multiple requests, I still don't have my refund, and I believe that is by intent. We all want a more natural looking, affordable wig, but I advise that you keep looking elsewhere. That is, unless you like losing your money.

I have reached a point in my hair loss, where I can no longer deny or hide it well. Prior to this year I had never worn a wig except for fun. When it came time to purchase a wig it seemed overwhelming. I asked a friend for her guidance, as she’s been a wig wearer since the late 90’s and she was able to help me some. I took to the web, this is where I found Heather’s videos, Cyster Wigs and Hair Kitty Kitty. There was a wealth of knowledge on the website for CysterWigs and beyond that, after I learned more about them, I decided this is where I wanted to spend my money. I started out by ordering an Irregular Bardot, and this was a huge help to me. I wasn’t terrified of ruining a pricey high quality wig, while I acclimated to wearing one. It also gave me a chance to actually see how CysterWigs Limited Collection felt on my head. It didn’t take long for me to realize that these comfort caps were where it’s at. The fibers felt great to the touch and I found myself running my fingers through them quite a bit. I ordered myself a couple more after my initial purchase and I love each of them. I’m definitely going to be hooked on CysterWigs L. C. for as long as they’re around and available; which I hope is for a very long time. I recently had a need to reach out to the customer help desk. Customer care department did not disappoint and they far exceeded my expectations. They responded promptly and they sorted out the issue with the same urgency for satisfaction. I didn’t feel like I was a burden for having reached out and that was a relief. It felt like they knew exactly what I am going through, and that’s because they do! I love how all the information you need can be found all in one place. I adore the fact all of the photos showcasing the wigs and toppers are being shot without all of the things one typically sees when looking for wigs online; such as a professional hair and makeup stylist, high end cameras and lighting. Seeing these products photographed in a way that we, the clients, are most likely to be photographed by, a smartphone camera or the like, is refreshing. If you haven’t given Cyster Wigs a try yet, I wholeheartedly recommend them. They really are super comfortable and great for newcomers and veterans alike.

If you need a wig, or two, or three for that matter, this company truly is the best. They have their own product lines, and also sell the most loved and known brands. They sell authentic products. They offer discounts, customer rewards, and returns are hustle-free. They also price-match. It's an awesome feature. Plus, they deliver fast! Their customer service is outstanding; They reply to messages within the same day. When I placed an order once and forgot to use my rewards and gift cards, I sent them an email and they cancelled the order for me with no questions. Then I was able to place the order with all my perks. It's hard to find a legitimate wig company online but this one offers you great products and peace of mind.