Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
82 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop designer dresses, wetsuits, swimsuits, and more by Cynthia Rowley.
Cynthia Rowley (cynthiarowley.com) has 82 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
82 approved reviews, newest moderated first
THE QUALITY OF THEIR CLOTHS IS NON EXISTENT!!!! I TRIED TO RETURN BOTH DRESSES BUT IT ONLY ALLOWED ONE DRESS YO BE RETURNED. HOPEFULLY I WILL GET MY REFUND TO MY ORIGINAL FORM OF PAYMENT. WHEN I PLACED MY ORDER BOTH DRESSES WERE REFUNDABLE. THE OTHER REVIEWS I READ ARE TERRIBLE AS WELL!!!!
By VERONICA L.
Purchased a dress. Arrived damaged. Requested a return request & refund. They sent the return label almost immediately - it's been three months since the item was delivered and I still have not received a refund or any response from anyone at Cynthia Rowley. (I've reached out via LinkedIn also)
By mm
I ordered and received an expensive dress that was too small . I returned the dress immediately at my expense and am still waiting for a refund despite me sending numerous emails . VERY UNHAPPY !!!!! Jan 24 Catherine
By AOL M.
Sent damaged item and wont give refund I bought some shoes on "Sale" they weren't labeled on the website as damaged as I wouldn't have bought since I have no use for damaged shoes. I paid $185 for a pair of shoes that came in a box with a bright orange sticker on top of the box that said "DAMAGED". the sides of the shoes were rubbed raw as if they'd been worn and the color came off of them. They're green so it's very clear where the damage is. They're unwearable. I have called every store, submitted requests for refund, or to send back and they either wont get back to me or they ignore me altogether. WILL NEVER purchase from them again unless of course it's at marshalls where all of their stuff ends up anyways for a fraction of the price. Also note, I have been working on this issue for 4 months to no avail.
By Casey Hough T.
Customer service does not exist... unbelievable. No response to emails (3) regarding my order. I will never order again. Too many other choices to have to deal with this type of frustration and time loss.
By Laurie
DO NOT ORDER! NEVER RECEIVED MY ORDER - OR MONEY BACK I have never received my order, customer service dos NOT exists! I tried every email, instagram… NOTHING I will now try to get my money back via my CC.. BAD COMPANY
By lucie C.
I tried to exchange an item which was too big. I sent multiple emails as the returns portal didn’t work. I had one poor response and then no further response despite multiple messages. I now have an expensive item which I can’t wear. Terrible service
By DGB
I ordered a T-shirt and was not provided a returns label. I wanted to return the T-shirt as it was poor quality and did not reflect the item advertised on their website. I paid £22 for the return postage myself. I tracked the return and see that the return was received 2 weeks ago. Needless to say that I have not been refunded and all of my emails have been ignored. It’s impossible to get a response from this company.
By Jo G.
