Cyburthur StoresReviews of cyburthur.com

Ordered a chair and paid $300USD ++ but was told shipment delayed so I cancelled and they promised to refund which would take 3-5 business days, it’s almost two weeks now and I still haven’t gotten my money back. I have sent so many emails but none has been replied to. Which is concerning because during the process of cancellation, they (James, AbdulRaheem) were so quick to reply and now I can’t even get a single response.

The very definition of 'buyer beware.' Absolutely woeful service - can only be a scam or the most incompetent company I've ever dealt with. Both options just as plausible. Order not shipped, despite website saying available and extra shipping paid. Multiple emails and tickets not repsonded to. CS hotline was always voicemail, even during business hours. Messages left for call back were never actioned. Requested refund, promised it would be actioned but it has still not been recieved. Below summarises the contact attempts and lack of response and action. Note how many tickets and emails never responded to. Some responses were stock emails and clearly they hadn't done anything to look at my situation. 16 September - order 1685 placed with expedited shipping selected 18 September - emailed support for an update on dispatch timing, no response. 18 September - opened ticket via Cyburthur site (#2817) re update on shipping (as a backup to email). No response received 21 September - emailed support re ticket #2817, 'James' from CS replied 22 September advising warehouse closed for 1 day due to Covid outbreak. (this advice no longer showing on Cyburthur website where previously listed) 28 September - emailed support for shipping update, no response 29 September - emailed support - response below (30 Sep) 30 September - email received from 'AbdulRaheem' @ support saying 'shipment being prepared but can take a few hours to a few days'. Appeared to be a stock email response generally for orders placed that day, no reference to previous enquiries. 30 September - emailed support requesting escalation of case and what was going on. 30 September - ticket 3264 opened via website as backup for above email. No response received to above email or ticket. 6 October - emailed support, no response. 6 October - opened ticket 3911 via website as backup. No response. 9 October - rang CS during business hours per website, voicemail only. Left message. No call back. 12 October - rang CS during business hours per website, voicemail only. Left message. No call back. 13 October - follow-up email and ticket (3911) sent, no response 13 October - rang CS during business hours per website, voicemail only. Left message. No call back. 13 October (after above) - apology email received, clearly a mass email to multiple customers, with a range of excuses for delay and advising refund is possible. 14 October - opened ticket 4275 requesting immediate refund. Email copy also sent. 14 October - 'AbdulRaheem' responding to ticket 3911 confirmed cancellation requested and refund to be processed in 3-5 business days. 22 October - emailed Cyburthur for update on refund as not recieved, no response 26 October - emailed Cyburthur for update on refund (+ ticket 4814 via website), no response

I ordered a desk chair in august and I hadn’t heard a thing from the company so I emailed them and Abdul Raheem responses saying that all purchases in august have been canceled and I will be getting my money back.. firstly I feel like I’d this a real company and secondly I have not received a cent! I rang my bank and they are trying to redeem my money.. if you live in Australia pls do not buy from this company!!! Then I ask is this a scam??? How can you purchase something and then when you email they say their computer system is down then say they cannot supply you with your purchase. If I don’t get my money back I will fight it no matter what the cost as it’s the principle of the matter. I also don’t understand the good reviews only in America and all the bad reviews in Australia.. do not buy from this company.. if it is a company.. I will let you all know if I get my money back. I actually feel sick that this has happened to me.

Zero star from me, actually double 10000 zeros Your service sucks, actually everything you do sucks I ordered a coffee table they gave me a total different product that I don't even know and that is after waiting for 2 and half months. You are scammers, people be careful.

Poor communication. I ordered two chairs several months ago. I have sent several emails and called . I received one email they were working on it.. I paid for the chairs, no chair's no communication.. I'm not happy at all about that!!!!

Despite paying for expedited shipping it was super delayed. Seems like inventory ships from China before being forwarded from the US so expect significant delays. We received the wrong product in the end, and the company is no longer responding to any correspondence. Avoid this company. The slew of "positive" reviews that are all a tad too similar are concerning as well.

It has been terrible service . I still do not have our oculus VR that I ordered .And now I have some transport company ringing and telling me that I cannot have it until I pay ANOTHER $227.00 FRIEGHT CHARGE .

Took forever to ship despite paying more for expedited shipping. Paid for UPS because they deliver quicker to Canada from the US but was instead shipped via USPS which takes much longer and is not an upgrade. Customer Service still has not answered my emails and it has been over a week. Requested to cancel my order and get a refund and they have not done so.