CwimedicalReviews of cwimedical.com

Tried to put a second different charge on my card a few days later. No communication. Order never arrived.

I went to the website to order a product and a popup comes up on the lower left of the screen which says "Subscribe now and SAVE 6% OFF YOUR ORDER plus a 10% off Anniversary offer" I called the company after applying the code they had e-mailed me and it is only a 6% offer and she said I assumed that is what it says. I explained it says plus 10% off. She said that it refers too an anniversary an event like something that is in the future. I explained that this is not what it says and reiterated what it says and she says that once again I am assuming that is what it says, yet it is clear as to what it says if it was different then it would explain the terms of the offer more clearly which it does not. She said I am assuming this is what it says and it is not an additional 10% off this purchase but 10% off on the anniversary of this purchase, again it does not say this!

They didn’t tell me the item wasn’t in stock. The confirmation email said they were “in the process of being carefully picked and packed for shipping.” I had to email support to find out they didn’t have it in stock, or even the ability to tell me when it would be in stock. They cancelled my order stating my card was never charged. However, two days after that I got over $1,000 of fraudulent charges on my credit card. Hmmmm

Ordered Medical stroller for my handicapped grandson on March 13. Not told it was out of stock. Promised it would arrive in May. Now told it ship from overseas (probably China) sometime in July. Another promise! DON'T DO BUSINESS WITH THIS COMPANY!

Very disappointed with the customer service provided by CWI Medical. I initially ordered a set of Proteinex orange flavor bottles on February 20, 2020. Nowhere on their website did it mention that they were sold out of the orange flavor. My credit card had a pending charge of $162 for that order and 3 days later I receive an email stating that they are out of the orange flavor and they don't have an anticipated date when it will be available again. I contacted CWI Medical to inform them that my card was already charged $162 and needed to know when the orange flavor will be in stock since it was my desired flavor. The representative mentioned they don't know when but offered me a different flavor that I will enjoy. I got persuaded on ordering the lemon flavor since the representative mentioned it had a great lemon flavor and would be delivered rapidly considering that I needed to take additional protein due to medical reasons. The representative allowed my order to be modified in order to receive the lemon flavor as oppose to the desired orange flavor. Once I received the Proteinex lemon lime flavor, I noticed the bottle had a crystal like material surrounding the cap which seemed very odd. When I tried the Proteinex, it did not taste nothing like lemon as advertised. Furthermore, the taste was so awful that I literally gagged and was about to vomit. I don't understand why a representative would be so inclined to sell a product that probably they knew would not taste as advertised. This type of business practice of misleading a customer should not be allowed especially in a medical field industry. CWI Medical should evaluate their products to ensure the quality is good and does not contain any foreign objects or debris such as the crystalized substance material surrounding the inside of my bottle cap. The product could have possibly been contaminated with the crystalized substance that was inside the bottle cap. It is evident that this product did not go through a proper quality control process. This company should be honest with their customers and inform them if a flavor is not similar to what is advertised or if the item is not considered a top rating/selling product. Lastly, I have contacted CWI Medical to address my concern on March 2nd and was directed to leave a voicemail to a male supervisor in order to receive a call back from him since he was not available that day. Two days later, I call back and ask for a supervisor and once again I am told their isn't any supervisors but she will rely the message to return my call once they come back from their lunch break. Once again, I did not get a call back from a supervisor or anyone from CWI Medical. Completley upset with their lack of customer service. Not even the slight courtesy to return a customer's call to address any concern or issues they might have. I will be taking my business elsewhere. There are plenty of businesses out there that will truly and genuinely value their customers.