CVS PharmacyReviews of cvs.com

When I called CVS pharmacy number, the automatic person would not put me through to the pharmacy when I needed to tell them to do a transfer to another location. She just kept repeating the same thing over and over again telling me that I could only leave my number for them to call me back. This complaint is just for your automatic system of calls not for the pharmacy itself because the pharmacy people are very nice.

Notified my prescription was ready and went there and they claim there was no prescription. It appears their computer software cannot cross reference with your last name birthdate to find your prescription if it’s under James or Jim. Just a side note, the pharmacy employee didn’t really care all that much seemed annoyed.

The Pharmacy is very slow and your wait time is ridiculous. The staff isn’t friendly at all. They portray an attitude like you are bothering them if you have a question. The store isn’t very organized. I believe the store is like it is because of poor management. Even the associates up front at the register isn’t very unconcerned about the customer. Poor store management and organization.

Really getting tired of companies who can't be a G-D human and talk to people on the phone instead of using recordings. So F'n stupid

CVS IS A HORRIBLE PHARMACY! ONE PERSON WORKING AT CVS TOLD ME THEIR KETOTIFEN EYEDROPS BY SUBSCRIPTION WERE CVS BRAND & MADE IN AMERICA. I LOOKED AT THE LABEL & IT SAYS ANOTHER BRAND NOT CVS BRAND. THE EYEDROPS ARE BAYSHORE BRAND & ARE MADE IN INDIA. SO SHE LIED. YOU CANNOT ASK THE PHARMACISTS ANY QUESTIONS BECAUSE THEY PRETEND THAT YOU ARE NOT EVEN THERE OR YOU ARE THE INVISIBLE MAN WHO IS NOT EVEN WEARING A HAT. CVS IN NEW JERSEY TAKES 30-60 MINUTES TO ANSWER THE PHONE! THE DRIVE THRU WAS CLOSED 🔐 FOR A WHILE. CVS CLOSES AT 8PM! CUSTOMERS THAT GO THERE LOOK COMPLETELY ANGRY 😡. ONE PHARMACIST AT CVS ALSO STATED MY MEDICATION THAT WAS ORDERED FOR ME WILL HAVE TO WAIT FOR 14 DAYS & THAT WAS ANOTHER LIE! DO YOURSELF A WONDERFUL FAVOR, GO ELSEWHERE! GO TO A SMALL FAMILY OWNED DISCOUNT PHARMACY INSTEAD!

They are the worst pharmacy, they never have your prescription ready when they say they will. When you try to call them on the phone no one answers the phone. They don't read the prescription instructions the doctors put in the comments. The pretty much think the customers are a nuisance. They are sometimes, not always, rude. What more can I say. As soon as I change insurances I am changing Pharmacies.

I have found the low customer service reviews of the pharmacy are well founded. Everytime i use their services there is an incredible wait for assistance, and Nov 14 was no exception. There were four windows open for service, different services at different windows, all with lines! While waiting and observing the situation, there were multiple persons behind the counter performing their jobs, mostly looking at computer screens and avoiding eye contact, and phones ringing and ringing. Two people that had been waiting at window labeled consultation, eventually just left. I finally spoke publicly and asked if another window was moving, then a person behind the counter did relatively soon come to my window. I had gone on line to schedule vaccines' appointment. Their computer had nothing about appointment, but I had email confirmation luckily or I'm not sure I would have gotten them. I also noticed a poster advertising help needed/ job openings for that store. I'm telling you all the medications the people behind the counter fill everyday i do not want them rushing through filling mine in a blurred hurry. So why can't CVS fill positions and increase customer satisfaction? I googled CVS profits and all info is from public statistics. Well CVS is doing very well!!! Could the problem be corporate greed? "Specifically within the Healthcre Benefits arm, CVS achieved remarkable revenue upswing to $26.7 billion, an impressive 18% growth rate." Then toward bottom of same page they're talking about their stocks, why don't you buy? That was reported Aug 28,2023. Another report released Aug 29,2023 states "2005-2022 CVS Health Revenue. Year 2022 CVS Health Corporations generated approximately $322.5 billion US dollars of revenue in total, an increase compared to previous years. This value is the highest ever registered in the same considered time frame." So just a thought, but if customer satisfaction is important to CVS Corporations why don't they work on getting the numbers up, you know, like their financial numbers? Those are outstanding! CVS pay your employees a good wage and you can fill positions and retain good people. Again one can clearly see what numbers are important to the top and the poor employees behind the counter will continue to take the brunt of customer dissatisfaction and hate their jobs. Our anger should be with corporate greed and how poor service only increases their revenue.

I have 2 stars only because I have in the past had a good experience, but as a pharmacy they really should be doing a bit better that what they are. I know it is the management of the pharmacy and store that has made it so awful. Sometimes they tell me there is a national shortage of medicines but the pharmacy of a different company down the street has it. Sometimes they may only have A pharmacist working the whole pharmacy. That doesn’t work. The problem is, my needs are not as big as others. I can’t imagine what someone who is disabled goes through when this has. Of course it does. It’s so sad to think that people who rely on medical care and medicine don’t get it better of places like this.