CVS PharmacyReviews of cvs.com

Customer service refused to fix a problem created by a local store staff member. Specifically staff messed up when signing me up for a subscription to their paid membership. I would end up being charged double the promotional price. After I pointed it out they said to contact online CS to fix it. After a 10 day wait for an email response (their web site promises 2 business days) they regurgitated what I wrote back to me and pretty much said "too bad".

I had the absolute worst experience thankfully my uncle knows the general manager, so the woman on duty with the black hoodie and the black sweatpants that refused to let me use the restroom and tell me her name. She literally tried reaching down my pants. It was disgusting. she needs to be fired.

On 8Dec2025 about 6pm I went to the Belton SC CVS Pharmacy. I waited alone at the "Consultation" counter for a few minutes. I heard a voice say "Can I help you". I looked around but saw no one coming to help. I waited since the pharmacist was about 10 feet away and seemed busy at some kind of machine, register or such. Then I saw a woman, maybe 5'10" maybe 28 years look at me. After a brief wait she said "Can I help you?" The irritation was obvious. Other than standing and maybe chatting to the pharmacist she was not doing anything. I showed her the Ingles Pharmacy bag I was holding and replied “Yes, I could use some help with this.” The woman moved to opposite me and looked at the bag and the two boxes of mixed Sudafed PE. I explained that I was prescribed a stronger dose Sudafed but the Sudafed I found on the shelf was all I got. The lady responded “Yeah, that’s what we sell as well. That’s what you need.” I then read from the prescription label 120 mg Tab #60, Days supply 30. That woman pointed at the Sudafed PE and said something to the affect “yeah, that’s what you need.” I held the prescription out to her and said “120 mg.” Eventually she took the bag with the attached prescription and went to a shelf to look around. She asked the pharmacist something, who responded by pointing at a shelf higher than the lady was looking. Then the lady came back and said “we have a box of 20 tables of the 120mg.” I said “so that’s good for 10 of the 30 days prescribed.” The lady said “well we could sell you a box but it would be illegal to sell you very much. It’s controlled. Ya wanna buy one box?” Since one box did not solve my problem I said “no”, I thanked her for her time and was left with the impression that the lady didn’t know what she was talking about. The pharmacist was standing less than 10 foot from us and offered no insight, no clarification, no confirmation, no courtesy, and no concern. Considering a couple months back we had a similar cold shoulder from the pharmacist, we will drive 40 minutes to a Publix pharmacy where customer care actually means they give a dang.

I get my prescriptions at the 40th St. and Thunderbird store in Phoenix. I requested my refill three weeks in advance. When it came time for them to refill the prescription, I got an email stating they were out of stock and it would be available the following week. I tried multiple times to contact somebody at the store… Good luck! They force you to leave a message, stating they will return your call. Nobody ever returned my call. CVS seems to have the worst customer service in the area. Sad.

Automated voice routing system is horrible. Another attempt by CVS to increase profit at the expense of any semblance of customer service.

The automated customer service for pharmacy is absolutely horrible. The stores are all unorganized with incompetent employees. CVS has become one of the worst companies for customer service.

CVS is a horrible place for prescriptions and I have once again fallen into their trap. Called and emailed 3 days in a row to get my prescription filled and it’s a different story every time about why they cannot fill it. Busy, we will text you, and now… (day 3) we ran out (“ but if someone else doesn’t pick up their prescription, I’ll give you theirs”)… ummm WHAT?!? Awful customer service and awful… service generally speaking. Maybe, one day, I’ll actually get my prescription. Wish me luck.

Unreal. Bought $53 heat pad with auto shutoff. Got home - it is USED and does not work. It wasn’t placed inside box correctly - the cord was just shoved in but the twist tie was wrapped sloppy on 1 end, the cord was already plugged into the pad itself, the pad is dirty around the edges and the plush material is no longer plush because it’s USED, plugged it into the wall socket and does not even turn on!!! To top this all off — I have bought 3 different CVS brand heat pads from Nov 2024 to Dec 2025 and all 3 stopped working. Of course they stopped past 30 day refund allowance. Because of that, today I purchased a non-CVS brand. A USED non-CVS brand. Beware - the manager expressed they are having “management problems” there and this 1 has been there only “a little while” and 1 manager was fired last week. I will get my refund and run away as fast as possible!