CVS PharmacyReviews of cvs.com

I absolutely don’t like CVS in Kaplan la . They never have any medicine they tell me my medicine is to early to get when today is the 30 th day I’ll have to wait 4 more days bc they feel I don’t need it right when I run out. I hate how rude they are to u like we’re bothering them. It’s ur damn job don’t work there if u don’t want to serve customers. On top of that I’ll be waiting forever just for them to come and tell u anything they’ll let u sit there at the window for 30 minutes while they laugh joke and play instead of letting me know anything this happens everytime I go... after this month I will not be coming back

The CVS store on Sahara/Valley View does not even deserve 1 star. There employees harass you throughout the store about your mask. They do not follow the 6ft rule as they get extremely close to you in their efforts to “ scold” you like you’re a child. It is an unpleasant atmosphere to shop in. CVS is no longer a shopping option to me. I’m tired of these types of employees. I do not need to spend my money to help pay an employee like this.

I spend around $4500 a year copays on all of my medications with my Part D drug coverage. I have had way too many issues with getting my refills at our CVS in the past few years & have made the painful decision to go back to using Walmart RX. I have been without my heart medication for over a week now because CVS refuses to follow up on a “fax” sent to my Drs office for refills. Walmart always picked up the phone & called because they care about their customers health issues & want them to have their medications. CVS could care less about their customers. Never again will I use them! Today was the end for me when the lady actually “hung up” the phone on me because I told her that it was ridiculous that I had to be without my heart medications for over a week!!

I ordered for my medicine one week ago but they still have not ready my medicine. They kept me waiting for half an hour before they give me medicine. Very bad customer service and staff is very rude.

I recently had a Covid test done for traveling to Canada. In order to get across the border, I have to have a negative test. On March 26, I got my test done at 4 PM in Naples Florida. When I arrive at the border two days later, I still have no results. After making about 100 phone calls, it was determined that they lost my sample. I was not allowed into Canada, I had to stay in Michigan. After spending money on hotels, toiletries, and clothes I had to get another test done at a local church which had me getting my results one day later. Thank you so much CVS for cost me all the extra money. I can’t believe the nightmare you just put me through.

If I could give a lower rating I would! I love using CVS's coupons and shopping in person, but when using their online site the order does not always go through, and if it does, they do not disclose that an item is "out of stock" until after the order is complete. Also if you need to make a change to an order, minutes after the order is placed, their customer service team will not be able to help you... so why have a customer service department? If you can't help to change or cancel an order then what is the point. After my phone call to them (which I was very nice to the CSR) I tried reaching them by email, and they stated that since my order was "in process" they could not stop it... realize that I contacted them immediately after placing the order, because there was a mistake with the shipping address. But they "could not" help me. CVS's management needs to update and revamp their online services. First, once the order is placed have the customer review the order with items, billing address and shipping address to confirm and verify. Second, their Customer Service Department should be able to amend an order within the first hour that an order was placed, or before delivery was picked up by shipping company. Third, their Customer Service Department should be able to cancel an order within the first hour that the order was placed. They, CSR, told me their hands were tied and they could not help me. And informed me that I could reach out to UPS to update the shipping address. When I contacted UPS they stated that CVS assigned a tracking number, but they did not have the package within their possession as of yet. So I had to wait till they had the package. So, I contacted CVS again (by email) asking since they still had the package, why they could not update the shipping address or cancel the order, and they informed me again that they could not help me. I will continue to shop within their store, but I will NEVER use their online shopping option. Within the last 3 months they have either canceled the order after placing it, or this time shipped it to the wrong address and could not assist me to update or cancel the order.

If I could give cvs a 0 out of 5 stars I would but they don’t have that option. I work at cvs pharmacy and let me tell you they treat there employees like complete crap !!! I am 7 months pregnant and I worked a 10 hour and 30 minute shift and I didn’t even get a break! I work full time hours and they keep asking me to come in on my days off and won’t take no for a answer when I tell them I have a baby appointment or another important thing they just say well you have too !!!! I’m working full time hours but I don’t even get maturity leave for me and my unborn child they r not just effecting me they r ruining my unborn child and making it harder to feed her and give her clothes and diapers! They pay you crap and treat you like a dog ! My mom had a miscarriage from working so much and her boss treating her like a dog too and her baby died my sister died from that and now my work is doing the same thing to me !!! I can’t sit I can’t have a break I can’t even have a simple day off I work everyday none stop. Never work for cvs trust me you will regret it!!!

Pharmacists are the rudest people I ever met. You will be on the phone back and forth with your doctor and them and they will get all the information they need from you and still deny you your medication. A pharmacist slammed my script against the window, making it seem like my script wasn’t ready to be filled after my doctor had sent two scripts for it and a note saying it needed to be filled. The people who work here are purely incompetent (also incapable of basic math). I am disappointed I have to wait until next month to withdrawal from CVS. I hope anyone who’s life is reliant on their medication GOES TO ANY OTHER PHARMACY POSSIBLE.