CventReviews of cvent.com

Cvent is great to use as a basic event interface. They just recently released a new version of event website buildout that our company has not yet used but it supposed to look better and be easier to build. Cvent comes at a price and the customer support is great however takes a lot of time to come to a conclusion on what needs to be done and you aren't always given help when you ask for the help - instead, they get back to you after creating a help ticket. Cvent is simple for our guests to use and it does help with that, however, if you are not the savviest HTML/tech person it can take a while to build out a website/registration. CrowdCompass (the mobile app tool) is by far the best Cvent product. Easy to build and use and isn't too expensive!

I am completely livid with the wasted 1.5hrs I spent with a customer service agent (Shajo) on a chat to get venue ideas. He couldn't move forward without a budget, so I got him one off the internet. Then, he insisted on a zip code, so I gave him one in the area we wanted our event. He did not tell me there wasn't enough of a selection in the area I wanted and that we'd have to cross over the bay if we wanted more. It wasn't until the end that I discovered that! So when he asked me if there was "anything else to include" I asked him to send me a copy of the info he was going to send out for me to verify accuracy before he sent it. (He was very confused most of the time & VERY difficult to work with!) Instead of doing so, he told me to book it on my own!!! - I ended the chat after giving him some "choice words." THEN HE CALLED ME!! I told him, I did not want to speak with him again, and HE CALLED ME BACK!! This was a huge waste of time & money for my boss that paid me to search out a venue. I will be voicing this complaint elsewhere.

We have been using Cvent for event web hosting and management on the day checkin. Like any company we had several tech questions. Day to day tech support is great. For private domain management or anything else expect long delays or No response from their Indian based outsourced team. We Tried to contact our assigned UK based account manager or customer service and found them to be all USA based after we signed the contract and unwilling to help. Response times are More than 48 hours. Once they have sold your contract Cvent push you to a self manage web forum model saying only large accounts are assigned any account management or care team. They offer access to a renewal team and that's it. There are many other competitors that we find more client focused and based in Uk and Europe.