Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
19 reviews
Credit Union of TexasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Credit Union of Texas is a non profit that has been dedicated giving back to the communities we service since 1931. We offer great rates & terms on auto loans, home loans, refinancing services, savings accounts, checking accounts, credit cards, financial advice & more. Become a member, enjoy great benefits, & know that you're banking with an organization that has your community's best interest in mind.
Credit Union of Texas (cutx.org) has 19 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
19 approved reviews, newest moderated first
Absolute trash. My car was totalled out and paid for by GAP and 10 months later they are STILL charging me for my auto loan that is no longer valid because of their own accounting error, and I can’t reach a damn soul. Liars, thieves, disgusting company
By Ali P.
CUTX should reconsider relying so heavily on the AI customer service bot, SAM. I normally handle my banking through the ATM or by phone, but when I recently experienced fraud on my account, I couldn’t reach a live representative quickly to help resolve the issue or even place an alert on my account. For urgent situations like fraud, members should be able to speak with a real person immediately. Instead, I was forced toward scheduling an appointment, which isn’t practical when you’re dealing with a potentially compromised account. Because I couldn’t get help over the phone, I had to take time off work and go into the branch in person to resolve the issue. This could have easily been handled with a quick phone call, and it made the experience very inconvenient. I value the member-focused service credit unions are known for, so I hope CUTX MANAGEMENT reviews this process and improves access to live representatives for urgent account concerns.
By Mona
Response from Credit Union of Texas· Mar 5, 2026
We’re truly sorry you experienced this. We take fraud very seriously. Getting assistance quickly to protect your account should be simple and prompt. A case has been opened with our senior leadership team, and they will reach out directly (if possible) to better understand what went wrong and work toward resolving any remaining concerns. Please email your name and best contact information to [email protected] in case we’re unable to match your Trustpilot username to a member record and find a way to connect. Thank you for sharing this feedback so we can improve the experience for members who need urgent account support.
Absolutely awful customer service. We are trying to get an auto loan payoff and have waited over 90 minutes on the phone and nobody will answer. We tried the chat but had no luck there either. Avoid this CU at all costs.
By Bryan S.
Been banking here for 40 plus years when it was known as Teachers Credit Union. Many changes over the years none of which are for the benefit of the consumer. Lots of nickel and dime charges. Including charging for online banking (which I have yet to find any other banks that charge to pay online). This place has gone downhill fast and rip off the customer with unnecessary fees. Go elsewhere! Don't waste your time!
By LM
I experienced that customers CASH IS NOT SAFE with credit union of Texas. This credit union is NOT on its customers side. I recently had a fraudulent transaction report to my checking account. Credit Union of Texas showed terrible customer support, and asked me to get on a 3way call with the merchant, only to go back and forth. Very unprofessional, and unreliable.
By William
Every bank will protect ur funds except this bank. If u bought something using bank of America from a company and return it, BOA will make sure u get ur money back, but CUTX will not help u out. Very lazy bank.
By Miller
I recently worked with CUTX and their outstanding auto loan officer, Allan Weiss, to finance my vehicle. Allan provided exceptional service, guiding me through every step of the process with professionalism and care. He not only made the experience smooth and stress-free but also secured me the best rate available for used cars at 5.45%. I highly recommend CUTX and Allan Weiss to anyone looking for great service and competitive rates!
By Piyush H.
I just needed to wire $1300 and I have currently been on the phone for 27 minutes. I figured while they are wasting my time, I will vent a little. They have steadily gotten slower, and worse over the last few years. They constantly have new employees that are undertrained, both on the phone, and in the branch.
By matt
