Knives are good; Don't buy cookware unless you plan to keep it!
Though we have enjoyed the knives with their warranty, we purchased the cookware thru a local rep (that was very honest and helpful) and were told we could try it and send it back for a full refund within 30 days. We really wanted to like it, but it took too much work and concern about how various things were cooked on it, etc. So we decided we needed to return the set. I tried to contact our rep but found he was out doing shows and not available. Went to Cutco site for customer service and noted they said it was a 15 day return and we were on day 13, so I asked how to return. We understood we have to pay, but did NOT understand that it would cost us $154.62 at the least expensive reputable company. I specifically asked if it would be less expensive thru our local rep and was told NO...had to go thru this process and pay that amount. So we did in order to meet the return deadline. I finally got a response from my local rep and he said he would get a return shipping label for $17!!! I contacted Cutco for a refund since their service line gave me the wrong answer, but they won't do anything except tell me I should have gone thru my local rep. I have the email to prove I tried and would have missed the deadline, but no give whatsoever or owning of the mistake. I'm saddened by the poor customer service experience and just warn everyone NOT to purchase the cookware unless you are certain you would not return it!
By Jan