Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6 reviews
CuszooSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cuszoo creates personalized gifts and keepsakes for the people, pets, and memories that matter most. Our made-to-order collection includes custom apparel, home decor, photo gifts, jewelry, and more. Customers can personalize selected products with their own photos, names, or text to create something meaningful for birthdays, anniversaries, holidays, pet memorials, and everyday moments.Each personalized order is prepared according to the details submitted by the customer. Our production partners check the order information and finished item against the requirements for that product before shipping. Worldwide shipping is available, while production and delivery times may vary by item and destination. Current estimates and applicable conditions can be found in our Shipping Policy and Refund Policy.Need help choosing a product, preparing an image, or checking an existing order? Contact Cuszoo Customer Support at [email protected].
Cuszoo (cuszoo.com) has 6 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
Showing 4 reviews with 1 star · Clear filters
Ordered an item over 2 weeks ago (expedited shipping), and there is still no tracking on the 'real-time tracking' link. Cuszoo finally emailed a generic response in 72 hours with 'we'll get right on it' and still no updates. My computer blocks their website as fraudulent, so it concerns me that the product will NEVER arrive, but of course my money was taken the day of the order. No phone number to speak with support. Sadly, this company has shown to be untrustworthy.
By Michelle L.
I have been waiting for 7 weeks for my order. You have taken my money but not delivered my order
By Moira T.
Never received my item. No help with tracking. The item was sent to wrong address and seller would not refund money. Stay away.
By brian M.
If i could give zero stars I would. Do not shop here. I ordered a memorial plaque for my pet. I was shown a picture what it would look like. When it arrive, it looked absolutely awful, nothing like the description. I had paid £30 for this. When I emailed them explaining my dissatisfaction, I was ignored. I kept emailing and the said it looked as advertised and they would refund 15% of what i had paid. I emailed again explaining my dissatisfaction and I was ignored. **I emailed Cuszoo after seeing their response to my review, and they have not responded. So please AVOID this company!
By Chantel G.
Response from Cuszoo· Sep 18, 2026
Dear Chantel, We’re so sorry for the disappointment and poor communication you’ve had. The previous response was from a trainee who didn’t follow our service rules, and we’ve dealt with this internally. We’d love to resolve this: we can send you a brand new memorial plaque free of charge, or issue a full refund if you no longer want the item. Please message us directly so we can help you straight away. Best, Boris
