Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 661 reviews with 5 stars · Clear filters
Fast, easy and great communication. 5 star, Wally makes life easy!!
By Larry H.
Response from Custom Truck One Source· Sep 22, 2020
Larry, thanks for the great feedback. We love Wally! Glad everything went easily. Please reach out if you ever need anything. -JC
This is our second service truck purchase from Joe Jasinski at the Humble, TX location. Great customer service and awesome to deal with.
By John O'Hagan , J.
Response from Custom Truck One Source· Sep 15, 2020
John, thank you so much for the kind words. I'm glad Joe has been able to take care of you and we appreciate your continued business. -JC
Great Service
By Logan J.
Response from Custom Truck One Source· Sep 14, 2020
Thanks for the feedback, Logan! -JC
Paul Beck is very knowledgeable and persistent. This is the 5th truck that we purchased from Custom Truck One Source and we will definitely be purchasing more in the future. Great company with even greater employees! Thanks Paul! Tevita Tongotea H.T.M. Contractors, Inc.
By Tevita T.
Response from Custom Truck One Source· Sep 14, 2020
Tevita, thank you so much for the wonderful feedback! Paul is excellent and very knowledgeable. We appreciate your continued business! -JC
Thanks guys looking forward to doing business again.. Ryan
By RYAN ELM Tree C.
Response from Custom Truck One Source· Sep 11, 2020
Ryan, thank you so much for the 5 stars! We appreciate your feedback and your continued business. -JC
Third new truck I have bought from them over the phone . Excellent and efficient delivery to Arizona. Warranty is top of the line . Extremely happy with them .
By Paul W.
Response from Custom Truck One Source· Sep 11, 2020
Paul, thank you very much for the helpful feedback! Buying a truck over the phone or online, site unseen, can be uneasy. I'm so glad we've been able to help you and we appreciate your continued business. Reach out if we can help with anything! -JC
The people at Custom Truck are great to work with, they have competitive pricing. They did a great job putting our truck together, truck had great workmanship.
By Bob M.
Response from Custom Truck One Source· Sep 3, 2020
Bob, thank you for the kind words! I'm glad everything lived up to your expectations. We really appreciate the feedback! -JC
Michael, our sales rep, helped us through our decision making process with our purchase. He was very prompt, gathered information we requested and answered all of our questions. I liked the fact that if he was not sure of an answer to our question, he would seek to find the answer, not just come up with one.
By Lonnie B.
Response from Custom Truck One Source· Sep 2, 2020
Lonnie, thank you for taking the time to share your experience. Michael Evans is great to work and I'm glad he was able to help you throughout the process. We really appreciate the feedback. -JC
