Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 661 reviews with 5 stars · Clear filters
Quick response, great customer service and flexible to help fit your needs.
By Ben B.
Response from Custom Truck One Source· Feb 16, 2022
Ben, thank you so much for the kind words! We appreciate you taking the time to give us your feedback and, of course, your business. If you ever need anything, let us know! -JC
Purchased a new 2000 gal water truck from Blake Waker and the experience was outstanding. Blake always does a great job for our company and we are pleased to have him as our Custom Truck Representative. Erin Wilkerson handled the accounting side of the sale and Erin, which I have not met, was an absolute pleasure to work with. She was thorough and patience during the process. All in, Blake, Erin and Custom Truck meet our needs and I feel they are the best choice provide for our company.
By Rick N.
Response from Custom Truck One Source· Feb 14, 2022
Rick, thank you so much for the kind words! Blake and Erin are so great to work with. We appreciate you taking the time to give us your feedback and, of course, your business. If you ever need anything, let us know! -JC
Brandon has been excellent in communication about ordering and if there is a shipping issue he has had an answer within 30 minutes as to the problem or when the parts will arrive to help with my schedule.
By Morgan H.
Response from Custom Truck One Source· Feb 16, 2022
Morgan, thanks for the kind words. I'm thrilled you had a positive experience. We appreciate you taking the time to give us your feedback. -JC
Very responsive from time of inquiry to connecting with sales person. Looking forward to receiving our new forestry truck.
By MICHAEL C.
Response from Custom Truck One Source· Feb 16, 2022
Michael, thanks for the feedback. We appreciate your kind words and of course your business. Please reach out if you ever need anything. -JC
Great Company to work with Tommy Sims was very professional and knowledgeable about the product. He worked with our company and needs to help us with the right product to purchase.
By Phil N.
Response from Custom Truck One Source· Feb 16, 2022
Phil, thanks for the kind words! Tommy is great to work with. I'm thrilled you had a positive experience. We appreciate the feedback and of course your business. -JC
Very pleased in having equipment available. The ability to hold the price while we got board approval to make the purchase.
By Tim H.
Response from Custom Truck One Source· Feb 16, 2022
Tim, thanks for the great feedback. We appreciate you taking the time to review us and of course your business. Reach out if you ever need anything. -JC
When ever I call or email Mark or Griffin they always respond quickly, they might not always give me the answers I want and that is mainly because of supply chain issues, but at least they man up and keep us in the loop. Thanks Warren
By Warren K.
Response from Custom Truck One Source· Feb 16, 2022
Warren, thanks for the kind words. I'm thrilled you had a positive experience working with Mark and Griffin. We appreciate you taking the time to give us your feedback. -JC
Custom Truck always finds a way to provide us with the equipment that we need! Joe S.
By JOE S.
Response from Custom Truck One Source· Jan 31, 2022
Joe. thank you so much for taking the time to review us! We appreciate you taking the time to give us your feedback and, of course, your business. If you ever need anything, let us know! -JC
